Summary
Overview
Work History
Education
Skills
Timeline
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JAMESON STEVEN DONGOUR

Rose Belle,GP

Summary

Dynamic security professional with extensive experience at AVACOR, excelling in incident reporting and CCTV monitoring. Proven ability to enhance safety protocols and reduce false alarms through vigilant monitoring and effective communication. Recognized for exceptional customer service and strong problem-solving skills, contributing to improved operational efficiency and client satisfaction.

Detailed security professional with 6 years of experience bringing leadership and intuition to commercial and private security teams. Adept at monitoring high volumes of people while providing safety. Skilled at resolving conflicts and diffusing escalated situations.

Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience

Work History

Senior Alarm Monitor

AVACOR
10.2024 - Current
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Provided on-the-job training to newly hired workers and team members.
  • Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
  • Accurately documented all operational data, ensuring up-to-date records for review and analysis.
  • Conducted comprehensive training for new operators, enhancing team skills and performance.
  • Made sure that products were produced on time and are of good quality.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
  • Being pro-active at any extent.
  • Leveraged strong analytical skills to identify patterns in alarm data, contributing to the continuous improvement of security measures.
  • Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.
  • Streamlined communication channels with law enforcement agencies, ensuring rapid response during emergency situations.
  • Balanced workload effectively due to strong organizational skills, enabling consistent monitoring of multiple sites simultaneously.
  • Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
  • Provided exceptional customer service by responding promptly to client inquiries regarding their alarm systems'' status and performance.
  • Assisted in the training of new staff members, sharing knowledge on best practices for effective alarm monitoring procedures.
  • Continuously honed skills through professional development opportunities and industry-related certifications, staying current with evolving trends in alarm monitoring.
  • Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
  • Contributed to the development of comprehensive security protocols by providing timely input on alarm system performance.
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Stayed up-to-date with advancements in security technology and incorporated new tools into daily processes when beneficial.
  • Tested equipment with customers or field associates to verify proper operation of alarm systems.
  • Supported the sales team by providing expert advice on suitable alarm configurations based on specific client needs.
  • Maintained vigilance at all times, leading to a decrease in false alarms and improved overall safety in monitored premises.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Questioned callers to determine locations and nature of problems to determine type of response needed.
  • Collaborated with other team members to analyze trends in alarm activity, resulting in more efficient monitoring strategies.
  • Participated in regular team meetings to discuss ongoing issues within the industry and explore innovative solutions for enhanced security monitoring operations.
  • Participated in security audits, providing valuable feedback for the enhancement of overall safety measures and procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Monitored employee activities, confirming compliance with security regulations.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Wrote detailed reports of all security breaches and investigations.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Alarm Monitor

AVACOR
08.2019 - Current
  • Supported the sales team by providing expert advice on suitable alarm configurations based on specific client needs.
  • Troubleshot systems remotely to assist clients with resetting and bypassing [Type] alarm systems.
  • Stayed up-to-date with advancements in security technology and incorporated new tools into daily processes when beneficial.
  • Contributed to the development of comprehensive security protocols by providing timely input on alarm system performance.
  • Continuously honed skills through professional development opportunities and industry-related certifications, staying current with evolving trends in alarm monitoring.
  • Provided exceptional customer service by responding promptly to client inquiries regarding their alarm systems'' status and performance.
  • Troubleshot technical issues related to alarm equipment, resolving problems quickly while minimizing downtime.
  • Balanced workload effectively due to strong organizational skills, enabling consistent monitoring of multiple sites simultaneously.
  • Participated in regular team meetings to discuss ongoing issues within the industry and explore innovative solutions for enhanced security monitoring operations.
  • Provided verbal assistance to customers to resolve issues regarding basic system operation and maintenance.
  • Scanned status charts and computer screens to determine emergency units available for dispatch.
  • Kept accurate records of all alarm activations, allowing for detailed analysis and follow-up investigations when necessary.
  • Contacted external agencies such as paramedic, fire, ambulance and police services to handle critical incidents.
  • Maintained strict confidentiality by obtaining passwords and following security procedures to protect customer and dealer information.
  • Streamlined communication channels with law enforcement agencies, ensuring rapid response during emergency situations.
  • Ensured swift response to potential threats by accurately identifying and escalating critical alarms to appropriate personnel.
  • Tested equipment with customers or field associates to verify proper operation of alarm systems.
  • Assisted in the training of new staff members, sharing knowledge on best practices for effective alarm monitoring procedures.
  • Collaborated with other team members to analyze trends in alarm activity, resulting in more efficient monitoring strategies.
  • Participated in security audits, providing valuable feedback for the enhancement of overall safety measures and procedures.
  • Answered and responded to phone inquiries and radio communications relating to building security and emergency or crisis situations.
  • Maintained vigilance at all times, leading to a decrease in false alarms and improved overall safety in monitored premises.
  • Improved situational awareness through real-time video surveillance integration with alarm systems.
  • Enhanced security measures by consistently monitoring alarm systems and promptly reporting any irregularities.
  • Conducted thorough assessments of alarm systems, identifying areas for improvement and ensuring optimal functionality.
  • Managed multiple alarm feeds simultaneously while maintaining focus and attention to detail, reducing instances of missed or misinterpreted signals.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Examined doors, windows and gates to verify security.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Fast Food Crew Member

Winners Ltd
10.2018 - 08.2019
  • Engaged with customers to build rapport and loyalty.
  • Tracked stock using company inventory management software.
  • Improved client retention rates by providing exceptional after-sales support and follow-up calls.
  • Conducted regular price checks to ensure accurate pricing on store items.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Worked closely with supervisors to address customer complaints and improve overall service quality.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Developed strong product knowledge for informed recommendations to clients.
  • Enhanced customer satisfaction through effective communication and attentive service.
  • Collaborated with team members to achieve monthly sales targets.
  • Assisted new team members with onboarding processes and provided guidance regarding company policies, procedures, products, services offered leading them towards successful employment experiences.
  • Utilized upselling techniques to increase average transaction value and revenue growth.
  • Boosted sales by establishing rapport with customers and identifying their needs.
  • Processed product returns and assisted customers with other selections.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Leveraged strong multitasking abilities to manage multiple tasks simultaneously without compromising on service quality or efficiency levels.
  • Spearheaded various initiatives aimed at improving operational efficiency within the store.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Recommended complementary purchases to customers, increasing revenue.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Prepared high-quality food items following established recipes and safety guidelines for consistent results.
  • Assisted other team members to achieve goals.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Became familiar with products to answer questions and make suggestions.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Implemented time management strategies to prioritize tasks effectively during high-pressure situations.
  • Utilized strong problem-solving skills when addressing equipment malfunctions or other unexpected challenges within the workplace environment.
  • Expedited orders with accuracy, resulting in reduced wait times for customers.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Supported management in achieving operational efficiency by completing additional tasks as assigned.
  • Streamlined drive-thru order processing by utilizing clear communication techniques with both customers and team members.
  • Trained new crew members on company policies, procedures, and best practices for optimal performance.
  • Delivered complete food orders to guests and confirmed customer satisfaction with completed order.

Diamond Polisher

LAURELTON DIAMONDS MAURITIUS LTD
04.2013 - 10.2018
  • Maintained a clean and safe work environment, ensuring optimal conditions for diamond processing.
  • Adhered to strict industry guidelines for ethical sourcing and responsible diamond processing practices.
  • Consistently met or exceeded company standards in terms of overall quality control for polished diamonds.
  • Reduced wastage by carefully examining each rough stone''s potential before embarking on the polishing process.
  • Implemented innovative solutions for challenging shapes and sizes, producing unique pieces that delighted customers.
  • Participated in regular performance evaluations, using feedback to further enhance polishing skills and techniques.
  • Polished custom orders according to client specifications, resulting in increased repeat business and referrals.
  • Improved overall customer satisfaction by delivering beautifully polished diamonds within established deadlines.
  • Collaborated with fellow polishers to guarantee consistency in product quality across the team.
  • Utilized advanced equipment and technology for precision cutting and polishing, elevating final product quality.
  • Increased production efficiency with precise time management and organization of assigned tasks.
  • Supported inventory management efforts through accurate tracking of polished diamonds and required supplies.
  • Continuously updated knowledge of industry trends, incorporating new best practices into daily work routines.
  • Enhanced diamond quality by skillfully polishing and shaping rough stones using specialized tools.
  • Examined gems during processing to achieve accuracy of angles and positions of cuts or bores using magnifying glasses, loupes, or shadowgraphs.

Fast Food Worker (SEASONAL)

KFC Restaurant
11.2011 - 01.2012
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
  • Demonstrated flexibility in schedule availability, ensuring adequate staffing levels were maintained during peak hours or unexpected absences.
  • Trained newly hired employees on routine tasks and customer service.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
  • Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
  • Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
  • Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.

Maintenance Worker

Service 2000
11.2009 - 06.2010
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Contributed to team efforts by training new staff on best practices in cleaning and maintenance.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.

Education

No Degree -

WINDSOR COLLEGE BOYS
Rose Belle, Mauritius

No Degree - Maritime Studies

MAURITIUS MARITIME TRAINING ACADEMY
Pointe Aux Sables, Mauritius
06-2019

Skills

  • Call prioritization
  • CCTV monitoring
  • Incident reporting
  • Document preparation
  • Security protocols
  • Intrusion detection
  • Call coordination
  • Public safety announcements
  • Vigilant monitoring
  • Action documentation
  • Observation
  • Health and safety compliance
  • Physical fitness
  • Stress tolerance
  • Detail orientation
  • Teamwork and collaboration
  • Threat assessment
  • Emergency preparedness
  • Team player
  • Customer service
  • Honest and dependable
  • Attention to detail
  • Problem-solving abilities
  • Time management
  • Punctuality
  • Multitasking Abilities
  • Adaptable and flexible
  • Excellent communication
  • Computer skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication
  • Physical strength
  • Keen observer
  • Data entry

Timeline

Senior Alarm Monitor

AVACOR
10.2024 - Current

Alarm Monitor

AVACOR
08.2019 - Current

Fast Food Crew Member

Winners Ltd
10.2018 - 08.2019

Diamond Polisher

LAURELTON DIAMONDS MAURITIUS LTD
04.2013 - 10.2018

Fast Food Worker (SEASONAL)

KFC Restaurant
11.2011 - 01.2012

Maintenance Worker

Service 2000
11.2009 - 06.2010

No Degree -

WINDSOR COLLEGE BOYS

No Degree - Maritime Studies

MAURITIUS MARITIME TRAINING ACADEMY

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JAMESON STEVEN DONGOUR