James Chirwa
Ebene
Summary
Detail-oriented with strong analytical and organizational skills and used to effectively handle multiple projects simultaneously with a high degree of efficiency.
Experienced in Designing and implementing robust Computer Networks and Infrastructure compliant with industry best common practices, frameworks and standards.
B2B, B2C & B2G full-cycle technical sales and advisory experience with a focus on building & maintaining long-lasting business partnerships.
Strong understanding and extensive experience in product development, DevRel and productization of technical services around technologies like DNS, Public Key Infrastructure (PKI), Internet Routing and Internet Unique Identifiers.
Good strategic thinker with good capacity in operations management leveraging on continuous process improvements, automation, efficient risk management, and performance management using different tools like Balanced Scorecard, OKRs and KPIs.Proven record with over 16 year of experience in the Information Technology industry.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Head of Member Services
AFRINIC
02.2020 - Current
- Leading operations and service delivery functions of AFRINIC.
- Responsible for departmental strategy development and execution.
- Project management.
- Coordinate policy development process and lead in the implementation of policies.
- Ensure processes are clearly documented as per ISO 9001 standards and continuously improved.
- Lead in Inter-RIR coordination and global registration policy compliance.
- Risk and compliance management.
- Responsible for departmental resources and budget planning.
- Lead in various stakeholder engagement initiatives across Africa.
- Effective time management techniques passionate about learning and committed to continual improvement.
- Leading in assessment and adoption of emerging technologies.
- Management of contracts with customers and suppliers
(Senior) IP Analyst
AFRINIC
06.2014 - 02.2020
- Management of the AFRINIC IP address registry database
- IP Number requirements evaluate in accordance with the Resource Policies in effect at AFRINIC
- Service Support for RPKI, Internet Routing Registry, DNS/DNSSEC
- Project management
- Process Management
- Policy management
- Conduct training on Internet/network technologies.
IT Specialist
University of North Carolina Project - Lilongwe
01.2012 - 05.2014
- IT Infrastructure management (Cisco and Juniper routers, VMWARE, Windows Active Directory, DNS, OpenVPN).
- Infrastructure security management( Barracuda web filter management, Cisco IOS ACL, patch management).
- Multi site LAN management.
- Vendors and partner management.
- Disaster Recovery (DR) planning and administration.
Senior Network Engineer
Malswitch Limited
01.2010 - 12.2012
- Network design and implementation
- Systems Engineering
- Client network installations (wireless, Ethernet and leased lines, xDSLs, and VSAT)
- VPN Solution implementation
- Monitoring and troubleshooting for Juniper, Cisco, and packet analysis.
Network Engineer
Malawi Sustainable Development Network Programme (SDNP)
11.2007 - 11.2009
- Management .mw Country Code Top Level Domain (ccTLD( infrastructure.
- Overall management of the Network infrastructure.
- Client internet installations (wireless, Ethernet and leased lines).
- Systems engineering and administration.
- Web development (HTML, PHP, Joomla, MySQL).
- Supplier and partners management
Education
Master of Science - Business Information Systems Management
Middlesex University
Mauritius05.2018
Bachelor of Science - Computer Science
University of Malalwi
Malawi04.2007
Skills
- Analytical and Critical Thinking
- Decision-Making
- Effective Presentation
- Organization and Time Management
- Strategic management
- Risk Management
- Cultural Awareness
- Problem-Solving
- Excellent Communication
- Interpersonal Communication
Accomplishments
- Project manager for contract management digitization using M-File document management system.
- Project client for Internet Numbers resources automated transfer platform.
- Service productisation of Resource Public Key Infrastructure (RPKI) and Internet Routing Registry.
- Active Directory infrastructure migration to vitualised platform (VMWare) - UNC Project
- Wide Area Network design and lead implementer for the Government of Malawi's Central Payment System. - Malswitch
Certification
- Certified in Risk and Information Systems Control (CRISC) from ISACA - 2023
- Post-graduate Certificate in Strategy Execution from Harvard Business School (Online) - 2022
- AgileSHIFT Enterprise Agility Certification from @Axelos - 2022
- Project Leadership Certification - University of Technology. Mauritius - 2018
- Lean Six Sigma Yellow Belt, PMI UK (Process Management International) - 2017
Other Roles/Responsibilities
- Technical Trainer - Cisco CCNA, IPv6, Internet Routing Best Practices, Internet Registries.
- Member - Registration Services Coordination Group of the Number Resource Organisation (NRO)
- Member - Project Working group for Smart Africa Data Centre & Cloud Project.
Timeline
Head of Member Services
AFRINIC
02.2020 - Current
(Senior) IP Analyst
AFRINIC
06.2014 - 02.2020
IT Specialist
University of North Carolina Project - Lilongwe
01.2012 - 05.2014
Senior Network Engineer
Malswitch Limited
01.2010 - 12.2012
Network Engineer
Malawi Sustainable Development Network Programme (SDNP)
11.2007 - 11.2009
Master of Science - Business Information Systems Management
Middlesex University
Bachelor of Science - Computer Science
University of Malalwi
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