JAGANADEN SAWMY
Morcellement Saint André,PL
Summary
A highly positive and dynamic multi-role front desk associate, driven by people's and associates' happiness. Guest-focused hospitality professional with fluency in both English and French languages, dedicated to building long-term loyalty with unparalleled service. Never lets any guest leave unsatisfied and works hard to manage expectations and prevent conflicts.
Overview
20
20
years of professional experience
Work History
Front Office Supervisor & Duty Manager
Veranda Pointe Aux Biches
Pointe Aux Biches
05.2023 - Current
- Planning front desk staff roster.
- Preparing Daily Event.
- Answering guests' and reservation emails.
- Morning and afternoon briefing with Front Office team.
- Communicate repeater or V.I.P guests requirements to the team.
- Attend H.O.D meeting and communicate related information to line staffs.
- Organize lobby set up for departing and arrival guests.
- Training and development of staffs on S.O.P.
- Controlling staff performance as per S.O.P.
- General overview of resort during Duty Manager role.
- Grooming of staffs and timekeeping.
Hotel Restaurant Cashier
Le Méridien Ile Maurice
Pointe Aux Piments
12.2004 - Current
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Counted and balanced cashier drawers.
- Complied with cash handling procedures to meet cashier variance policy.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Managed cashier shifts and breaks.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
Night Auditor
Le Méridien Ile Maurice
Pointe Aux Piments
02.2015 - 05.2023
- Handle night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Assist hotel guests with check in and out procedures courteously.
- Audit and balance cash and credit transactions daily and reset register for next day's operations.
- Manage late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Direct and train new staff on procedures, service standards and provided assistance and mentoring.
- Perform balance procedures for hotel accounts and resolve discrepancies.
- Balance guests accounts and conducted nightly audits to keep bookkeeping current.
- Generate daily, weekly and monthly reports to close out day and meet objectives.
- Create spreadsheets using Excel spreadsheet and entered financial information daily to keep critical details well-organized and accessible to appropriate staff members.
- Process end-of-day paperwork using Opera, verifying deposits and rectifying discrepancies.
- Report on room rate discrepancy to Night Manager and accounted for variances.
- Investigate auditing discrepancies by reconciling cash drop and credit card transactions.
- Handle tasks and responsibilities for front office employees during periods of understaffing.
- Entering and updating sensitive customer information during check-ins and room changes.
- Keep accounts in balance and run daily reports to verify totals.
- Look over pending check-ins and payment processes to complete closing procedures.
Hotel Front Office Receptionist
Le Méridien Ile Maurice
Pointe Aux Piments
09.2011 - 02.2015
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Educated guests regarding important property information and directions to different hotel areas.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Maintained smooth operations by correctly coordinating check-outs.
- Processed guest payments for room charges, food and beverage charges and phone charges.
Assistant Hotel Cost Controller
Le Méridien Ile Maurice
Pointe Aux Piments
01.2010 - 09.2011
- Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
- Carrying out month-end close processes and reconciled treasury transactions.
- Regular stock checks in Food and Beverages outlets and stores.
Head Cashier
Le Méridien Ile Maurice
Pointe Aux Piments
06.2008 - 01.2010
- Met high productivity standards in processing payments for customers.
- Verified customer identification for alcohol or tobacco purchases.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Assisted with training new cashiers and prepared cashiers roster.
Education
BA (Hons) - Tourism and Hospitality Management
Amity Institute of Higher Education
Pierrefonds07.2023
National Diploma - Hotel Management - Rooms Division
École Hôtelière Sir Gaëtan Duval
11.2021
Skills
- Bookeeping
- Microsoft Office Suite
- Presentation software
- Spreadsheet management
- Property management systems
Accomplishments
- Completing my University Degree
- To open up to opportunities
Languages
Proficient, Proficient
Passions
- Hiking
- Painting
- Music
Affiliations
- Employee of the year 2013
Languages
English
First Language
French
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Timeline
Front Office Supervisor & Duty Manager
Veranda Pointe Aux Biches
05.2023 - Current
Night Auditor
Le Méridien Ile Maurice
02.2015 - 05.2023
Hotel Front Office Receptionist
Le Méridien Ile Maurice
09.2011 - 02.2015
Assistant Hotel Cost Controller
Le Méridien Ile Maurice
01.2010 - 09.2011
Head Cashier
Le Méridien Ile Maurice
06.2008 - 01.2010
Hotel Restaurant Cashier
Le Méridien Ile Maurice
12.2004 - Current
BA (Hons) - Tourism and Hospitality Management
Amity Institute of Higher Education
National Diploma - Hotel Management - Rooms Division
École Hôtelière Sir Gaëtan Duval
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