Hi, I’m
JABED AKTHAR JOOMUN
Flacq
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
19
years of professional experience
1
Certification
Work History
MSC Poesia
Head Waiter
11.2022 - Current
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Seabourn Odyssey
Food Expeditor
02.2022 - 04.2022
Job overview
- Trained new expeditors and food runners according to company policies and standards.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Assisted preparation of food plates, overseeing quality and appearance.
- Confirmed proper placement of products and side items while implementing special instructions.
- Played key role in bolstering high-end dining experience by optimizing resources allocation.
- Maintained kitchen productivity, guaranteeing timely preparation, and serving of dishes in alignment with customer specifications.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Organized dining area based on reservations, minimizing waiting times.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
Seabourn Ovations
Waiter
11.2019 - 02.2020
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Informed customers about daily and seasonal specials.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new servers on restaurant policies and procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Met with chef to review daily specials and menu changes.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Msc Meraviglia
Waiter
06.2019 - 09.2019
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Inspected dishes and utensils for cleanliness.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
AIDA NOVA
Waiter
11.2017 - 06.2018
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
AIDA PRIMA
Waiter
08.2016 - 06.2017
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
PRINCE MAURICE HOTEL
Headwaiter
11.2014 - 02.2016
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Managed food resources, memorized orders, and coordinated customer service.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Applied comprehensive knowledge of wine, cider, and beer to increase daily beverage sales.
INTERCONTINENTAL HOTEL
Chef De Rang
01.2013 - 01.2014
Job overview
- Delivered food to table using serving trays and refilled water glasses with pitchers.
- Greeted guests and led each party to specific table within Number-seat Type restaurant.
- Provided each guest with exemplary service through effective engagement, active listening and Type skills.
- Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
- Answered questions regarding menu items and suggested dishes exceeding guest expectations.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Handled and stored food to eliminate illness and prevent cross-contamination.
PULMANTUR HORIZON
Assistant Waiter
06.2012 - 10.2012
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
PULMANTUR ZENITH
Assistant Waiter
04.2012 - 06.2012
Job overview
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
AMBRE HÔTEL
Head Waiter
04.2010 - 02.2012
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
LE BORÉAL ( PONANT)
Busboy
09.2009 - 02.2010
Job overview
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Reset and cleaned tables quickly to prepare for new customers.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
PALMARAIE HÔTEL
Waiter/ Headwaiter
11.2004 - 07.2009
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Trained new servers on restaurant policies and procedures.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Processed orders and sent to kitchen employees for preparation.
Education
Darwin CollageMauritius
O Level from English Language And Literature
11.2002
University Overview
- Elected Captain of the class
Shri Rajiv Gandhi Gouvernement School Mauritius
Primary School from English French Maths Evs Urdu
1997
Skills
- Banquet Coordination
- POS System Operations
- Hors D' Oeuvres Service
- Conflict and Complaint Resolution
- Wine Knowledge
- Garnishing
- Ability to Lift 30 Pounds
- Bill Computation
- Food Safety Understanding
- Customer Needs Assessments
- Menu Knowledge
- Maintaining Clean Work Areas
- Order Taking
- Wine and Liquor Service
- Wine Pairings
- Dining Room Cleaning and Upkeep
- Food and Beverage Pairings
- Customer Service and Rapport
- Special Dietary Requirements
- Buffet Setup and Takedown
- Cash Handling
- Service Prioritization
- Table Monitoring and Turnover
- Specials Promotion and Upselling
- Safe Food Handling
- Dining Area Maintenance
- Check Payment Processing
Accomplishments
- Supervised team of Number staff members.
Certification
- Training - NTC3 Bar/Restaurant service ( sir gaetan duval hotel school of Mauritius)
- HACCP
- USPH ( Theory and practice)
- Supervisor skills development
- Food/beverage supervisory skills with merit
- Gladis
- STCW ( Mauritius maritime training academy)
Languages
English
Advanced (C1)
French
Advanced (C1)
German
Beginner (A1)
Urdu
Intermediate (B1)
Additional Information
- ID:j2403841301711
- Passport:1699056
- Age:39 years
Timeline
Head Waiter
MSC Poesia
11.2022 - Current
Food Expeditor
Seabourn Odyssey
02.2022 - 04.2022
Waiter
Seabourn Ovations
11.2019 - 02.2020
Waiter
Msc Meraviglia
06.2019 - 09.2019
Waiter
AIDA NOVA
11.2017 - 06.2018
Waiter
AIDA PRIMA
08.2016 - 06.2017
Headwaiter
PRINCE MAURICE HOTEL
11.2014 - 02.2016
Chef De Rang
INTERCONTINENTAL HOTEL
01.2013 - 01.2014
Assistant Waiter
PULMANTUR HORIZON
06.2012 - 10.2012
Assistant Waiter
PULMANTUR ZENITH
04.2012 - 06.2012
Head Waiter
AMBRE HÔTEL
04.2010 - 02.2012
Busboy
LE BORÉAL ( PONANT)
09.2009 - 02.2010
Waiter/ Headwaiter
PALMARAIE HÔTEL
11.2004 - 07.2009
Darwin Collage
O Level from English Language And Literature
Shri Rajiv Gandhi Gouvernement School
Primary School from English French Maths Evs Urdu
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