Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ivanho Emmanuel Amic

Quatre Bornes

Summary

Dedicated to continuously enhancing skills, expanding knowledge, and cultivating expertise to stay competitive in the ever-evolving job market. Passionate about personal and professional growth, always seeking opportunities for learning and development. Committed to staying ahead of industry trends. Striving to achieve excellence in all endeavors by embracing a mindset of lifelong learning and improvement.

Accomplished Account Director dedicated to generating leads and closing sales. Bringing more than 10 years of related experience and deep understanding of solution development, sales planning, and business problem solving.

Overview

18
18
years of professional experience

Work History

Account Director – Managerial Level

Emtel Ltd
01.2025 - Current
  • Responsible for the Small and Medium Enterprises (SME) cluster in Emtel Business.
  • Manage a portfolio of clients
  • Attend and assist conferences related to Telecommunication for example, African Internet Summit
  • Leading and managing a team of 6 staffs.
  • Reporting to the Head of Enterprise Sales and the Chief Commercial Officer.

Corporate Account Representative – Account Manager

Emtel Ltd
01.2016 - 01.2025
  • Sale of enterprise solutions to corporate customers
  • Portfolio Management
  • Complaints Management
  • Project Management
  • Solutions Architect
  • Promoted to Senior Account Manager in 2024.
  • Awards Received
  • Employee of the Quarter twice in 2019
  • Spot Award in 2020
  • CEO Award in 2020

Personal Banker

HSBC (Mauritius)
01.2011 - 01.2016
  • Sale of credit cards
  • Corporate presentation of banking products
  • Sales Booth
  • Cross selling of other banking products
  • Customer Service Assistant. This consists in assisting customers with their queries and also cross selling bank products
  • Building up credit files of customer to send to the credit department
  • Registering customers for internet banking facility
  • Assisting customers when signing fixed charge and facility offer
  • Liaise with treasury department on behalf of personal and corporate customer for forex deals
  • Perform transaction monitoring on customer accounts

Chargé de Clientèle Particulier Junior

Banque des Mascareignes Ltee
06.2009 - 04.2011
  • Customer Service Assistant: The role consisted in assisting customers with their banking queries and needs and also cross selling bank products

Direct Sales Agent

Barclays Bank PLC
09.2007 - 06.2009
  • Customer Service Assistant: The role consisted in assisting customers with their queries and banking needs and also cross selling bank products

Education

Higher School Certificate - Business Studies, Computing, Mathematics

St Mary's College
Rose Hill, Mauritius
01.2006

School Certificate -

Eden College Boys Rose Hill
Rose Hill
01.2004

Skills

  • Banking operations oversight
  • Experience in financial services
  • Credit risk assessment
  • Customer relationship management
  • Client engagement strategies
  • Project management coordination
  • Client relationship management
  • Effective team leadership
  • Collaborative team management
  • Client relationship management

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)

Timeline

Account Director – Managerial Level

Emtel Ltd
01.2025 - Current

Corporate Account Representative – Account Manager

Emtel Ltd
01.2016 - 01.2025

Personal Banker

HSBC (Mauritius)
01.2011 - 01.2016

Chargé de Clientèle Particulier Junior

Banque des Mascareignes Ltee
06.2009 - 04.2011

Direct Sales Agent

Barclays Bank PLC
09.2007 - 06.2009

Higher School Certificate - Business Studies, Computing, Mathematics

St Mary's College

School Certificate -

Eden College Boys Rose Hill

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Ivanho Emmanuel Amic