Ismail Rannoo
St Pierre
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Resovable
St Pierre1
09.2024 - 02.2025
- Provided prompt and courteous service to customers via email.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Ensured that all customer queries were handled quickly and professionally.
Financial Advisor
Ebenegate
Ebenecity
01.2021 - 03.2024
- Developed financial plans and strategies tailored to clients' individual needs.
- Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
- Provided advice on tax-advantaged investment opportunities.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Identified new business opportunities through networking and referrals.
Customer Service Representative
Apolloblake
Ebenecity
11.2020 - 01.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Updated databases with new and modified customer data.
- Excelled in exceeding daily credit card application goals.
Team Leader
GIA
Port Louis
06.2015 - 11.2017
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Sales Officer
GIA
Port Louis
04.2014 - 06.2015
- Conducted research on competitive products and services.
- Built relationships with key clients through regular contact.
- Generated leads through networking, cold calls, and email campaigns.
- Provided exceptional customer service throughout the entire sales process.
Education
GED -
Blenheim High School
Epsom, Surrey09-2017
High School Diploma -
Carshalton College
Carshalton, Surrey09-2014
Skills
- Call Management
- Product Knowledge
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Critical Thinking
- Active Listening
- High-energy attitude
- Complaint Handling
- Building rapport
- Microsoft Excel
- Client Relations
- Typing proficiency
- Inbound and Outbound Calling
- Team Development
- Microsoft Outlook
- Computer Proficiency
- Customer Relations
Languages
English
First Language
Timeline
Customer Service Representative
Resovable
09.2024 - 02.2025
Financial Advisor
Ebenegate
01.2021 - 03.2024
Customer Service Representative
Apolloblake
11.2020 - 01.2021
Team Leader
GIA
06.2015 - 11.2017
Sales Officer
GIA
04.2014 - 06.2015
GED -
Blenheim High School
High School Diploma -
Carshalton College
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