Isha Ramburrun
The Vale
Summary
Highly competent Restaurant Supervisor with relevant experience in managing day-to-day operations, overseeing staff training and scheduling, and ensuring customer satisfaction. Strengths include strong leadership abilities, adept problem-solving skills, and a commitment to maintaining high quality standards.
Overview
6
6
years of professional experience
Work History
Restaurant Supervisor
Hong Kong Palace
Grand baie
01.2023 - Current
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer .
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Trained new employees on restaurant policies and procedures.
- Worked in cooperation with front and back of house staff to ensure smooth operations.
Buffet Attendant
Msc
06.2025 - 10.2025
- Maintained cleanliness and organization of buffet stations, ensuring a welcoming and hygienic dining environment.
- Monitored food temperatures and quality, ensuring compliance with health and safety regulations during service.
- Collaborated with kitchen staff to coordinate timely food replenishment, contributing to smooth service operations during peak hours.
Barmaid
Hong Kong Palace Grand Baie
Grand baie
07.2021 - 01.2023
- Assisted in restocking supplies and managing inventory levels, ensuring optimal availability of beverages and ingredients.
- Engaged with customers to promote daily specials and signature cocktails, increasing beverage sales through effective communication.
- Stocked bar area with necessary supplies such as liquor, beer, wine, glassware, napkins, straws, ice.
- Prepared alcoholic and non-alcoholic beverages in accordance with standard recipes.
Waitress
Hong Kong Palace Grand Baie
Grand baie
02.2020 - 07.2021
- Provided exceptional customer service by efficiently taking orders and delivering food, enhancing overall dining experiences.
- Maintained cleanliness and organization of tables and dining areas, ensuring a welcoming atmosphere for all guests.
- Collaborated with kitchen staff to ensure timely preparation and delivery of meals, improving service efficiency during peak hours.
- Checked back with customers throughout meal service to ensure satisfaction.
Skills
- Staff supervision
- Customer complaint resolution
- Employee training
- Cash handling
- Beverage preparation
- Dining area cleanliness
- Team collaboration
- Communication skills
- Menu promotion
- Conflict resolution
Languages
French
First Language
English
Intermediate (B1)
B1
Hindi
Beginner (A1)
A1
Timeline
Buffet Attendant
Msc
06.2025 - 10.2025
Restaurant Supervisor
Hong Kong Palace
01.2023 - Current
Barmaid
Hong Kong Palace Grand Baie
07.2021 - 01.2023
Waitress
Hong Kong Palace Grand Baie
02.2020 - 07.2021