ISABELLE JUSTE
Beau-Bassin
Summary
Meticulous Executive Assistant experienced in coordinating key activities for company leaders. Orchestrates travel arrangements, coordinates meetings and manages records. Versed in cross-cultural business environments.
Overview
16
16
years of professional experience
Work History
Senior Executive Assistant
Mantu Group
05.2018 - 08.2024
- Provide administrative support to senior leadership and members of executive board while maintaining confidentiality
- Manage executives' complex and frequently changing travel arrangements and coordinated pre-planning of trips
- Manage complex calendar scheduling with focus on proper allocation of executive availability
- Maintain confidential, administrative support to executive team and members of board of directors
- Contribute to smooth business operations by planning and organizing meetings and conferences
- Screen calls and emails and responded accordingly to support executive correspondence
- Transcribe meeting minutes to support sales, business development and senior management teams
- Assisted with event planning by coordinating catering services, reserving venues, ordering supplies.
- Acted as a liaison between the executive team and other departments within the organization.
HR Administrative Assistant
Relation Call Ltd
04.2016 - 05.2018
- Provide administrative support for HR executives
- Organize, compile, update company personnel records and documentation
- Manage and update HR database with different information such as new hires, terminations, sick leaves, warnings, vacation and days off
- Answer telephone calls and provide needed information
- Create reports for senior management
- Help organize and manage new employee orientation, on-boarding, and training programs
- Filed paperwork, sorted, and delivered mail and maintained office organization
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database
Receptionist
DMH & Associates
07.2013 - 03.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Kept reception area clean and neat to give visitors positive first impression
- Answered phone promptly and directed incoming calls to correct offices
- Sorted, received, and distributed mail correspondence between departments and personnel
Receptionist
CIDP
07.2012 - 03.2013
- Managed multi-line phone system and pleasantly greeted patients
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
Client Advisor
Help On Call Ltd
07.2011 - 06.2012
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs
Receptionist
Sugar Beach Resort
02.2011 - 05.2011
- Collected room deposits, fees, and payments
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift
- Collaborated with team members to handle guest requirements from check-in through check-out
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
Administrative Assistant
BDO and Co Ltd
05.2010 - 01.2011
- Delivered friendly assistance with new hires throughout interviewing and hiring process
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Compiled employee records from individual departments to maintain central files
- Executed record filing system to improve document organization and management
Call Agent
Outremer Telecom
10.2008 - 03.2010
- Answered inbound customer service calls to assist with questions, concerns or problems
- Leveraged scripts and other resources to answer questions and direct to appropriate resources
Education
Diploma - Business Management
ABE
United Kingdom06.2016
Advanced Level - Secretarial Duties, Secretarial Studies And Office
Orian Educational Centre
Diploma Level 7 - Executive Management
London School of Business & Research
Skills
- Executive Schedule Management
- Critical Thinking
- Meticulous attention to detail
- Office Management
Hobbies and Interests
- Drawing and Painting
- Running and Hiking
Languages
- French, Native language
- English, C2 Proficient
Languages
French
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Senior Executive Assistant
Mantu Group
05.2018 - 08.2024
HR Administrative Assistant
Relation Call Ltd
04.2016 - 05.2018
Receptionist
DMH & Associates
07.2013 - 03.2016
Receptionist
CIDP
07.2012 - 03.2013
Client Advisor
Help On Call Ltd
07.2011 - 06.2012
Receptionist
Sugar Beach Resort
02.2011 - 05.2011
Administrative Assistant
BDO and Co Ltd
05.2010 - 01.2011
Call Agent
Outremer Telecom
10.2008 - 03.2010
Diploma - Business Management
ABE
Advanced Level - Secretarial Duties, Secretarial Studies And Office
Orian Educational Centre
Diploma Level 7 - Executive Management
London School of Business & Research
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