Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Iresh Ramchunder

Iresh Ramchunder

Vacoas

Summary

Dynamic Specialty Restaurant Supervisor with a proven track record at MSC, enhancing customer satisfaction through effective problem resolution and team coordination. Skilled in staff training and food safety compliance, I successfully boosted repeat business and optimized operations, fostering a culture of excellence and loyalty among patrons.

Experienced with managing restaurant staff and ensuring smooth daily operations. Utilizes team-building and conflict resolution skills to maintain positive work environment. Track record of enhancing customer satisfaction and operational efficiency.

Professional and prepared restaurant management professional with robust experience in ensuring efficient operations and high-quality customer service. Strong focus on team collaboration and adapting to dynamic needs to achieve optimal results. Skilled in staff training, inventory management, and conflict resolution. Known for reliability, effective leadership, and fostering positive work environment.

Restaurant management professional with solid track record in optimizing restaurant operations and team performance. Known for fostering collaborative work environments and achieving consistent results. Reliable and adaptable, with focus on customer service and operational efficiency.

Overview

17
17
years of professional experience

Work History

Specialty Restaurant Supervisor

MSC
08.2019 - Current
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored health and safety standards to maintain a clean, safe working environment.
  • Enhanced team performance with regular evaluations and constructive feedback.
  • Boosted customer satisfaction and service delivery to strengthen customer loyalty.
  • Identified and addressed customer complaints to promote satisfaction and loyalty.
  • Managed inventory control, reducing waste and optimizing resources allocation.
  • Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.

Restaurant Supervisor

Trou Aux Biches Beachcomber Golf Resort & Spa
08.2018 - 07.2019
  • Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
  • Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
  • Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
  • Streamlined operations for increased efficiency by implementing staff training programs.
  • Directed both FOH and BOH employees through daily tasks and monitored performance throughout day.
  • Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
  • Maintained accurate records of sales, labor and other costs.
  • Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
  • Organized implementation of new banners, displays, and menus.

Head Waiter

Celebrity Cruises
07.2008 - 01.2016
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

High School Diploma -

Hotel School of Mauritius
Eben
01-2001

Skills

  • Customer service
  • Team coordination
  • Hospitality
  • Staff training
  • Service quality
  • Team management
  • Staff supervision
  • Food safety compliance
  • Health and safety standards
  • Restaurant policies and procedures
  • Staff management
  • Labor cost control
  • Reservation handling
  • Performance monitoring
  • Staff scheduling
  • Problem resolution
  • Employee motivation
  • Service quality enhancements
  • Personnel evaluations
  • Special promotions
  • Food services management
  • Bar operations
  • Sanitation oversight

Languages

French
Advanced (C1)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Spanish
Beginner (A1)

Timeline

Specialty Restaurant Supervisor

MSC
08.2019 - Current

Restaurant Supervisor

Trou Aux Biches Beachcomber Golf Resort & Spa
08.2018 - 07.2019

Head Waiter

Celebrity Cruises
07.2008 - 01.2016

High School Diploma -

Hotel School of Mauritius

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Iresh Ramchunder