Humphrey Chishala
Lusaka
Summary
Dynamic executive with a proven track record at Airtel Zambia, excelling in team management and organizational leadership. Spearheaded strategic initiatives that enhanced customer satisfaction and drove revenue growth. Adept in risk analysis, fostering collaborative environments, and achieving operational excellence through innovative solutions. Recognized for exceeding performance targets and cultivating strong client relationships.
Overview
25
25
years of professional experience
Work History
Chief Executive Officer
Lusaka Chamber of Commerce and Industry
03.2014 - Current
- Established foundational processes for business operations.
- Functionally responsible for the daily management of LCCI within the framework set by the organisation's constitution, policies and procedures set by the board.
- Annual work plan and budgets
- Specific responsibilities include advocacy, organising trade and business training , advising on policies, resource mobilisation , membership recruitment and service provision
- Engagements with various government departments and agencies of government for a conclusive regulatory environment for private sector to do business.
- collaborations with donors to establish mutually beneficial partnership in the development and production of Commerce, trade and Industry.
- Other responsibilities include fostering partnerships with international Chambers and those organizations having similar objectives to LCCI
Retail Centre Manager
Airtel Zambia
07.2010 - 11.2013
- Responsible for the full management of the Customer Care Service Centre in Solwezi.
- Stock and Inventory management. Doing monthly stock counts and ensuring that there are no stock outs.
- Ensuring that all sales are posted through Active Retail system and Oracle.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframe
- Enhanced customer satisfaction by resolving disputes promptly , maintaining open lines of communication , and ensuring high- quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits
- Achieve the Centre goals by developing and executing strategic plans, performance metrics and talent development initiatives
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
Senior Customer Care Executive
Airtel Zambia
02.2008 - 06.2010
- Developed strong relationships with clients, leading to repeat business and referrals.
- Selling of all company products and services e.g phones, sim cards, talktime and provision of value added services
- Streamlined customer service processes for increased efficiency and effectiveness.
- Exceeded performance targets consistently, earning recognition as a top performer within the department.
- Played an integral role in cross-departmental projects aimed at enhancing overall client experience.
- Reduced response time with thorough knowledge of company products and services
Sales and Marketing Manager
Apmack Computer Systems
02.2000 - 01.2008
- Responsible of leading a Sales and Marketing team in selling company products..Computers and accessories, office chairs and photocopying machines
- Conducted Market research to identify new business opportunities and stay ahead of Industry trends
- Analyzed sales and marketing data for improved strategies.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Negotiated contracts skillfully , achieving favorable terms that contributed to bottom-line results
- Excelled in territory management , optimizing travel routes for maximum client engagement and time efficiency.
Education
Certificate - Cash Management
The Institute of Financial Empowerment
Kampala, UgandaDiploma - Marketing
Northern Technical College
NdolaSchool Certificate - Secondary Education
St. Clément's Secondary School
Mansa, ZambiaCertifcate - Project Management-Monitoring And Evaluation
Unicaf University
Lusaka06-2024
Graduate Certificate - Industry Promotion By Cluster Approach
Northern Advancement Centre For Science & Tech
Japan11-2022
Graduate Certificate - Quality Management And Productivity Improvement
Kitakyushu International Techno College
JAPAN10-2019
Certificate of Technical Studies - Industrial Skills Development
Confederation of Indian Industry
New Delhi, India03-2019
Skills
- Team Management
- Organizational Leadership
- Risk Analysis Expertise
- Team Leadership
Timeline
Chief Executive Officer
Lusaka Chamber of Commerce and Industry
03.2014 - Current
Retail Centre Manager
Airtel Zambia
07.2010 - 11.2013
Senior Customer Care Executive
Airtel Zambia
02.2008 - 06.2010
Sales and Marketing Manager
Apmack Computer Systems
02.2000 - 01.2008
Certificate - Cash Management
The Institute of Financial Empowerment
Diploma - Marketing
Northern Technical College
School Certificate - Secondary Education
St. Clément's Secondary School
Certifcate - Project Management-Monitoring And Evaluation
Unicaf University
Graduate Certificate - Industry Promotion By Cluster Approach
Northern Advancement Centre For Science & Tech
Graduate Certificate - Quality Management And Productivity Improvement
Kitakyushu International Techno College
Certificate of Technical Studies - Industrial Skills Development
Confederation of Indian Industry
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