Jean Hubert Emilien
St Croix, Port Louis,Mauritius
Summary
Enthusiastic and hardworking student who has always been fascinated with technology. I am a fast learner and motivated person who always try to give his best. I am a good listener and I have good relationships with people.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Service desk analyst
Valid Logistics LTD
Ebene, Mauritius
07.2024 - Current
- Alarm monitoring
- Reporting issues to LV2
- Tickets resolving & providing support to customer
- Escalating tickets from Lv1 to Lv2
- Replying customer's mail.
- Troubleshooting Lv1 issues.
- Ensuring SLA's is not breaching.
Education
Diploma in IT - Cybersecurity
Polytechnics Mauritius
Mauritius 08.2020 - 11.2024
BSC in Cybersecurity (Top-up) - Cybersecurity
University of Mauritius
Mauritius 07.2025 -
Skills
- Ticketing system proficiency
- SQL queries understanding
- Service level management
- Product knowledge
- Network monitoring software
- IT support tools
- Data encryption standards
- SLA compliance
- Incident escalation
- Task prioritization
- Urgent ticket management
- Helpdesk experience
Languages
English
Advanced
French
Fluent
Affiliations
- Gaming
- Football
- Watching Animes
Accomplishments
- 2nd Place, Digicup 2023
Certification
- Certificate of participation Digicup 2023
- Certificate of participation Demystification Of Fintech, Virtual Assets & Initial Token Offerings.
Timeline
BSC in Cybersecurity (Top-up) - Cybersecurity
University of Mauritius
07.2025 -
Service desk analyst
Valid Logistics LTD
07.2024 - Current
Diploma in IT - Cybersecurity
Polytechnics Mauritius
08.2020 - 11.2024