Hritish Dookheet
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 10+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager (Customer Success Engagement)
ProductLife Group
11.2022 - Current
- Responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope.
- Monitor project performance to identify areas of improvement and make adjustments.
- Identify and resolve project issues and conflicts promptly, employing effective problem-solving skills and negotiation techniques to ensure project continuity and success.
- Manage billing cycles in a timely manner and report Work in Progress to Finance team.
- Mentor junior team members in project management best practices to enhance their skills and contribute to better overall performance.
Project Specialist
Clinglobal Ltd
01.2018 - 10.2022
- Managed new leads from project enquiry, feasibility review, sponsor communication, project costing to study award
- Responsible for the day-to-day management of project's scope, schedule, finance, quality and resources
- Coordination of Project Administration and Financial aspects while ensuring Internal PM software is always updated
- Organized frequent project reviews with all stakeholders, manage all identified risks proactively and provide constant monitoring and control of all project variables and timelines to achieve key financial milestones
- Lead a team of junior PMs, organize training sessions, provide day-to-day coaching while ensuring quality deliverables
Operational Excellence Officer
Emtel Ltd
01.2015 - 12.2016
- In charge of quality management, internal auditing and monitoring of key performance indicators
- Organized and facilitated management reviews, internal audits and external assessments
- Participated and coordinated business process re-engineering programs
- Documented all processes, improvement actions while ensuring effective implementation
- Customer lifecycle management – Data analytics, churn management and segmentation
Quality Assurance Coordinator
CIEL Group
10.2012 - 12.2014
- In charge of quality management initiatives from yarn receipt to fabric finish
- Ensured all the underlying requirements of a Quality Management System are well documented and implemented
- Data analysis, monitoring key performance indicators and organizational reporting
- Ensured effective manufacturing processes, propose solutions and strategies to business challenges
- Conducted internal audits regularly to ensure sustained efforts around quality improvement
Education
Specialized Master - Strategy & Organization Consulting
ESCP Europe Business School
Pierrefonds, Mauritius10.2017
Bachelor of Science - Production And Operations Management
University of Mauritius
Reduit, Mauritius06.2012
University of Cambridge Higher School Certificate - Technical Side
Royal College of Port Louis
Port Louis, Mauritius02.2008
Skills
- Project Management
- Business Strategy
- Team Leadership
- Financial Leadership
- Stakeholder Management
- Business process reengineering
- Change Management
- Business Analysis and Reporting
- Cost Estimates & Budgets
Languages
Mauritian Creole
Native language
English
Proficient
C2
French
Advanced
C1
Hindi
Elementary
A2
Certification
Quality Management Systems (Lead Auditor Training), 2012, SGS
Timeline
Project Manager (Customer Success Engagement)
ProductLife Group
11.2022 - Current
Project Specialist
Clinglobal Ltd
01.2018 - 10.2022
Operational Excellence Officer
Emtel Ltd
01.2015 - 12.2016
Quality Assurance Coordinator
CIEL Group
10.2012 - 12.2014
Specialized Master - Strategy & Organization Consulting
ESCP Europe Business School
Bachelor of Science - Production And Operations Management
University of Mauritius
University of Cambridge Higher School Certificate - Technical Side
Royal College of Port Louis
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