HRIKESH SHANTO
Rose-Hill
Summary
IT administrator with a career exceeding 12 years in IT Infrastructure and mainly dedicated in network engineering. Multi-skilled IT technician who combines technical expertise with managerial proficiency and a customer-centric approach to maximise productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT System Administrator
DeVere Investment Ltd
08.2023 - Current
- Lead IT operations, overseeing infrastructure design and implementation including enterprise networking equipment (Firewall, Switch, APs), Windows servers, VMs, security systems and end user devices
- Manage cloud services and system administration including Microsoft 365, Intune, and automated monitoring/backup through NinjaOne platform
- Drive operational excellence through technical support delivery, system/cost analysis, and continuous process improvement objectives
Network Technical Expert
Orange Business Services Ltd
04.2022 - 07.2023
- Managed network security initiatives by device audits, remediation projects and vulnerability assessment operations through WASAC
- Provided advanced technical support (L2/L3) to service engineers on diverse technologies including SDWAN Solution and handled escalations via Cisco TAC support channels
- Led team performance and development through technical training programs, procedural improvements, and recruitment processes
Network Security Engineer
Orange Business Services Ltd
11.2020 - 04.2022
- Executed network remediation projects through comprehensive device audits and bug detection across multiple platforms (Cisco, One Access, Fortinet)
- Performed configuration corrections including IOS upgrades, security protocols (SSH, ACL, TACACS,QoS), networking services (SNMP, Syslog) and high availability features (HSRP/VRRP)
- Managed change implementation including pre/post upgrade verification, configuration cleanup, and escalating unresolved issues to expert teams and follow up
Voice Network Engineer
Orange Business Services Ltd
02.2018 - 11.2020
- Led deployment and configuration of network devices including CE & PE routers, switches, and IP phones, ensuring compliance with engineering standards and successful customer acceptance tests
- Provided expert troubleshooting for LAN/WAN (IP/ADSL, VDSL, 4G) and VOIP solutions (H323, SIP, IP PBX)
- Managed post-implementation support across multiple vendor platforms (Cisco, Juniper, Alcatel) through prioritized incident response and customer assistance
IT Operator & Support Associate
MauBank Ltd – Ex MPCB
09.2011 - 02.2018
- Supported data center operations including hardware migrations, batch job processing on banking systems, and systematic backup/disaster recovery tests
- Monitored critical infrastructure (ATMs, Network links, Building Management System) and provided escalation support for system anomalies, maintaining comprehensive documentation and checklists
- Delivered end-user support including helpdesk services, equipment deployment, and after-hours e-banking/mobile banking assistance
Education
Diploma of Higher Education - Quantity Surveying
Leeds Beckett University
01.2014
Higher School Certificate -
St Mary’s College
01.2010
School Certificate -
St Mary’s College
01.2007
Skills
- Active Directory
- M365
- Intune
- NinjaOne
- Sharepoint
- SCCM
- VMware
- Hyper-V
- 3CX
- Zendesk
- Mimecast
- Orion SolarWinds
- FortiManager
Certification
- ITIL 4 - In progress
- Cisco Certified Network Professional (CCNP) - 2024
- Cisco Certified Network Associate (CCNA) - 2019
Accomplishments
- Design and implement Network Infrastructure of Athena Communications - SME starting with 50 Staffs dealing in Online telemarketing/Sales
Languages
English
Proficient
C2
French
Proficient
C2
Timeline
IT System Administrator
DeVere Investment Ltd
08.2023 - Current
Network Technical Expert
Orange Business Services Ltd
04.2022 - 07.2023
Network Security Engineer
Orange Business Services Ltd
11.2020 - 04.2022
Voice Network Engineer
Orange Business Services Ltd
02.2018 - 11.2020
IT Operator & Support Associate
MauBank Ltd – Ex MPCB
09.2011 - 02.2018
- ITIL 4 - In progress
- Cisco Certified Network Professional (CCNP) - 2024
- Cisco Certified Network Associate (CCNA) - 2019
Diploma of Higher Education - Quantity Surveying
Leeds Beckett University
Higher School Certificate -
St Mary’s College
School Certificate -
St Mary’s College
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