Houmeira Saba Lalloo
Camp Fouquereaux, Phoenix
Summary
I am a hard-working, energetic and ambitious person who has crafted a mature and responsible approach to any task that I have been assigned. I am analytical, flexible, calm, quick learner and can easily adapt to changes. I properly grasp the mechanism of teamwork and have the adaptability to cope with pressure and multi-tasking. I am a fluent speaker of English and French. I am IT literate.
Overview
7
7
years of professional experience
Work History
Receptionist
GM Punjabi
05.2023 - Current
- Answer and respond to organization mails and phone calls, and forward communications to appropriate parties for prompt resolution
- Handling queries and complaints via phone, email and general correspondence
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provide basic and accurate information in person and via phone/ email
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
- Performing general book keeping
- Handle office communications
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Arrange office meetings and managing meeting room availability
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managing office inventory
- Receives, sort and distribute packages/ deliveries
- Prepare essential documentation, including memos, reports and other forms of communication
- Handling transcription, printing, photocopying and faxing
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
After sales Clerk
GM Punjabi
11.2022 - 05.2023
- Serves as first point of contact for customer issues and inquiries
- Performs administrative and operational functions as designated by the Service Manager
- Data entry
- Checkout operator
- Addressing and resolving customer complaints
- Conducting follow-ups
- Handling e-mails
- Prepare technician's route sheet
- Schedule technician's appointment for visit at clients' place
- Issue technical report
- Follow up with logistic department for pick up for repairs
- Satisfaction call
- Provide superior customer service
Sales Demonstrator Supervisor
GM Punjabi
03.2022 - 11.2022
- Daily, Weekly and Monthly sellout report to develop innovative strategies to increase numbers and profits
- Competitor's analysis to evaluate competitor's marketing strategies to understand their core differentiators, strengths and weakness to identify market gaps
- Leading and motivating the sales team to achieve target and meet sales goals
- Train, coach and mentor sales demonstrators to enhance product knowledge and techniques and sales skills
- Monitor and analyze sales performance (individual & team performance), providing feedback and implementing improvement strategies
- Develop and implement effective sales strategies and promotional activities
- Build and maintain strong customer relationships to drive repeat business
- Ensure compliance with company policies, procedures and ethical standards
- Resolve customer complaints or issues in a professional and timely manner
- Conduct regular team meetings to communicate goals, updates and sales strategies
- Stay informed about industry trends, market conditions and competitor activities
- Assist in the smooth running of the team
- Ensuring adequate stock is available in each branch
- Follow up with aftersales team for repairs and awaiting payment
- Achieve maximum profitability and growth in accordance with organization plan
- Assist Human Resource Manager in recruitment of team members, subject to agreed criteria
Sales Demonstrator
GM Punjabi
05.2021 - 02.2022
- Push brand sales
- Demonstrate and explain product in order to persuade customers to purchase product
- Engaging in meaningful interactions and building good relationships with customers
- Meeting daily targets and submitting sales report
- Constantly building product knowledge
- Learn about competitors' products and consumers' interests and concerns in order to answer questions and provide more complete information
- Tackle troubleshoot issue
- Following up with customers and providing feedback for improvement to management team
- Ensuring no outstanding works and delayed
- Creating a positive image and lead consumer to use it
- Provide good customer service
Sales Consultant/Cashier
Truworths
02.2020 - 01.2021
- Greet customer in store
- Prioritize customer care
- Provide assistance
- Demonstrate advanced product knowledge
- Surpass target sales
- Merchandising inventory and sales
- Punctual and responsible
- Attentive to detail and vigilant toward shrinking
- Assist in housekeeping of store
- Assist with daily and annual inventory
- Managing transactions with customers using cash register
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit
- Issue receipts, refunds, change or ticket
- Cross-sell products
- Maintain clean and tidy service desk
- Keeping dockets tidy
- Handles merchandise returns and exchange
- Resolve customer complaints
- Deal with customer queries
- Keeping up with client for new stock update
- Guarantee customer gratification
Sales Representative
Bizou
05.2019 - 08.2019
- Greets and receives customers in a welcoming manner
- Assists customer queries
- Maintain a clean and organized retail
- Ensure store stock is maintained
- Assist with inventory
- Achieving daily target sales
- Make recommendation
- Product acknowledgement
- Ensure customer satisfaction
Sales Representative
Young Bros
03.2019 - 04.2019
- Greeting and assisting customer's questions
- Product knowledge
- Customer satisfaction
- Maintain a tidy outlet
- Make suggestion
Employé De Rayon
Manjoo Interdecor
11.2018 - 12.2018
- Provide good customer service
- Product knowledge
- Increase sales
- Maintained a clean and organized store environment for optimal shopping experience.
Employé De Rayon
Value Maxx
11.2017 - 12.2017
- Ensure products and prices are well displayed
- Product knowledge
- Tidy working environment
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
- Expedited restocking process during peak hours to maintain a well-stocked sales floor for customers'' convenience.
Education
O Level -
Sodnac State Secondary School
01.2018
Skills
- Communication skills
- Flexibility
- Self-Discipline
- Team player
- Ability to work under pressure
- Dealing with new media
- Fast learning ability
- Goal oriented
Personal Information
ID Number: L220501300072B
Languages
Bilingual in English and French
Urdu
Creole
Timeline
Receptionist
GM Punjabi
05.2023 - Current
After sales Clerk
GM Punjabi
11.2022 - 05.2023
Sales Demonstrator Supervisor
GM Punjabi
03.2022 - 11.2022
Sales Demonstrator
GM Punjabi
05.2021 - 02.2022
Sales Consultant/Cashier
Truworths
02.2020 - 01.2021
Sales Representative
Bizou
05.2019 - 08.2019
Sales Representative
Young Bros
03.2019 - 04.2019
Employé De Rayon
Manjoo Interdecor
11.2018 - 12.2018
Employé De Rayon
Value Maxx
11.2017 - 12.2017
O Level -
Sodnac State Secondary School
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