Houmadevi Basoanah
Summary
Experienced Professional Business English Trainer with a strong background in language instruction and corporate training. Skilled at improving communication skills.Proficient in curriculum development, public speaking, and adapting to evolving training needs. Known for reliability and flexibility in dynamic environments, with 15 years of experience instructing Business Professional learners in English language. Certified in TOEFL, TESOL, TOEIC, and BRIGHT.
Overview
21
21
years of professional experience
Work History
Business English Trainer and Digital Coordinator
Ceran Mauritius
01.2023 - Current
- Designed tailored Business English curricula to meet diverse learner needs.
- Facilitated interactive workshops to enhance communication skills and language proficiency.
- Implemented innovative teaching methodologies to increase student participation and retention rates.
- Maintained accurate records of student attendance, progress, and performance, ensuring timely reporting to management.
- Assessed students'' progress regularly with evaluations, providing constructive feedback and adjusting instruction accordingly.
- Established a positive learning environment by fostering strong relationships with students based on trust, respect, and open communication.
- Collaborated with fellow trainers to develop and refine Business English course materials, ensuring high-quality content for learners.
- Established a robust reporting framework to track KPIs across all digital channels, enabling informed decision-making on future initiatives.
Corporate English Training Coordinator
Alias services Ltd (MyConnecting)
11.2010 - 12.2022
- Business English training to professionals based in France, helping with communication, presentation and meeting techniques. Trained Learners in many reknown French companies, mainly L’Oreal, THALES, Société Général and Air France.
- Working on E-learning website, creating modules and Power
- Also Responsible to update News on the website.
- Developed and implemented training programs aligning with organizational goals.
- Developed and implemented successful onboarding program.
Call centre operator and Customer service representative
State Bank of Mauritius
08.2009 - 07.2010
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Receptionist / Guest Relation Officer
LUX Morne
09.2008 - 06.2009
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
Reservation Agent
Ezy travel Ltd
07.2006 - 05.2008
- Managed customer reservations using advanced booking systems to ensure accuracy and efficiency.
Sales and Make up Consultant
Body Shop International
02.2004 - 05.2008
- Meeting and greeting customers. Helping customers to find the best suited products for their skin.
Education
Bachelor of Arts - English
Open University of Mauritius
06-2025
GED -
Toastmasters International Club
Professional Leadership centre - Soft skills
Mauritius
12.2017
ACCA - undefined
London College of Accountancy
06.2007
Diploma - Travel, Tourism and Hospitality Management
Association of Business Executive
London12.2006
ABTA Diploma -
Travel Academy
12.2004
School Certificate / Higher School Certificate -
Swami Sivananda State Secondary School
11.2000
Skills
- Microsoft office
- Mentoring
- E-learning platforms
- Business vocabulary
- Course planning
- Online teaching
- English language instruction
- Grammar and syntax
- Effective communication
- ESL teaching methods
- Public speaking
LANGUAGE SKILLS
English
French
Timeline
Business English Trainer and Digital Coordinator
Ceran Mauritius
01.2023 - Current
Corporate English Training Coordinator
Alias services Ltd (MyConnecting)
11.2010 - 12.2022
Call centre operator and Customer service representative
State Bank of Mauritius
08.2009 - 07.2010
Receptionist / Guest Relation Officer
LUX Morne
09.2008 - 06.2009
Reservation Agent
Ezy travel Ltd
07.2006 - 05.2008
Sales and Make up Consultant
Body Shop International
02.2004 - 05.2008
ACCA - undefined
London College of Accountancy
Bachelor of Arts - English
Open University of Mauritius
GED -
Toastmasters International Club
Professional Leadership centre - Soft skills
Mauritius
Diploma - Travel, Tourism and Hospitality Management
Association of Business Executive
ABTA Diploma -
Travel Academy
School Certificate / Higher School Certificate -
Swami Sivananda State Secondary School
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