Himanish Ramlochun

• Managed a portfolio of more than 15 clients, ensuring timely delivery of services under strict deadlines.
• Acted as a key contact for client queries, ensuring professional and efficient resolution
• Maintained high service standards and ownership of issues until completion
• Collaborated with internal teams and auditors to ensure seamless service delivery
• Developed strong attention to detail and problem-solving skills in a fact pace environment
• Prepare NAV, Statement of Financial Position, Statement of Profit/Loss, Financial Statements and other related financial reports for investment funds under strict deadlines
• Calculate accruals, administrative and management fee on a quarterly basis
• Perform double entries, Cash analysis, Cash Projection, Fund Distribution, Capital Calls and bank reconciliation
• Reviewed transaction documents for adherence to established policies
• Utilised advanced Excel functions to enhance productivity.

Part-Time Basis

• Acted as a primary point of contact between clients and company
• Regularly update potential clients about services provided by Travay la Fer Ltd (plumbing, electrical, A/C Fixation and servicing, consulting)
• Handle client inquiries, concerns, complaints while ensuring timely resolution and maintain strong professionalism
• Manage company platform between clients and employees to ensure a smooth running of operations
• Maintain accurate records of client interactions, feedback, queries and project updates
• Conducted site visits with clients
• Network with media and PR professionals to build campaign reach.

Part-Time Basis

• Act as a primary point of contact between clients and the company, ensuring clear and professionalism
• Manage client relationships from project initiation to completion, ensuring high levels of client satisfactory and retention
• Provide regular updates to clients on project progress, timelines and others
• Coordinated with internal teams to ensure client requirements were accurately implemented
• Handle client inquiries, concerns and complaints, ensuring timely resolution and maintaining strong professional relationships
• Support contracts follow ups, documentation and administrative processes

Contractual Basis

• Designed exams, assessments and course content, including lecture material and writing assignments.
• Collaborated with lecturers to enhance teaching procedures.
• Monitored students' progress against educational targets, implementing positive interventions.
• Delivered lectures in Finance & accounting and management modules.

• Enhanced customer relationships through timely resolution of queries and disputes
• Worked collaboratively with finance department for efficient fiscal management.
• Processed invoices for prompt payment, ensuring smooth cash flow.
• Liaised with customers professionally regarding overdue payments whilst maintaining positive relations.
• Assisted in the preparation of monthly reports, maintain accurate records and ensured smooth coordination with clients and auditors
• Facilitated audit processes by preparing necessary documentation and data
• Calculate client billing, administrative and management fee on a quarterly basis
• Reduced bad debts by adopting stringent credit control measures.
• Prepare cash analysis, cash reconciliation, perform double entries

• Responded to public queries and provided information in a timely manner
• Public facing problem solving
• Fostered a productive work environment for management through effective communication and coordination to prevent delays in social security pension payment
• Provided timely, relevant information to managers for decision-making process.
• Managed confidential documents with utmost discretion, ensuring privacy of sensitive data used in Parliamentary of Mauritius
• Maintained an organized filing system, facilitating ease of access to documents when needed.
• Maintained an organised filing system, facilitating ease of access to documents when needed.
• Managed scheduling and coordination of medical boards to assess invalidity of patients
• Ensured smooth daily operations in a high-volume public service environment

• Respond to emergencies and provided first aid assistance to casualties to stabilise victims' conditions
• Work under extreme pressure requiring quick decision-making
• Inspect buildings for fire hazards, and conduct public safety awareness campaigns
• Collaborated with police and paramedics, enhancing incident management efficiency.
• Experience in large-scale emergency drills (Air Crash, Ship Fire and tsunami)
• Enhance physical performance through regular training sessions

Part-time Basis

• Promptly addressed queries relating to finance from both internal and external stakeholders.
• Maintained confidentiality whilst handling sensitive financial documents and information.
• Updated spreadsheets containing business transaction details, maintaining accuracy at all times.
• Supported senior finance staff during year-end audit; ensured successful completion within deadline.
• Managed financial transactions by recording charges, refunds, payments and purchases.
• Offered customer service excellence when dealing with client inquiries or complaints about billing issues.
• Perform administrative work for banking and bookkeeping

• Assisted and follow up clients prior to their KYC
• Verification of clients' documents
• Conducted compliance audits to ensure adherence to regulations.
• Reviewed contracts and agreements for possible violations or risks.
• World check on clients