Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
References
Generic

Hillary Mwaanga

Lusaka

Summary

Results-driven professional with a Bachelor’s Degree in Business Administration and certifications in Project Management, Monitoring & Evaluation, and Procurement. Skilled in SAP operations, program management, and stakeholder engagement with proven success in improving workflows and supporting policy initiatives.

Overview

1
1
year of professional experience
1
1
Certification

Work History

ADMINISTRATIVE ASSISTANT / SAP OFFICER

KEDA ZAMBIA CERAMICS LIMITED
04.2024 - Current
  • Manage data accuracy by reconciling daily stock records, resolving discrepancies and ensuring system integrity.
  • Improve workflow efficiency by 15% through optimizing SAP operations and reducing errors.
  • Collaborates with cross-functional teams to align ERP processes with organizational goals, boosting compliance.
  • Coordinates truck loading logistics and strengthened stakeholder relations through timely support.
  • Prepare detailed reports on activities, including approvals, rejections, and daily business performance within the company.
  • Provide front-line customer service by answering inquiries and resolving basic issues.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Human Resource

CULTURELLIGENCE
01.2025 - 05.2025
  • Supported recruitment by posting vacancies, screening applications, and scheduling interviews.
  • Streamlined on-boarding by preparing orientation materials and maintaining updated employee records.
  • Monitored staff attendance and assisted in payroll processing, ensuring compliance with statutory requirements.
  • Drafted HR documentation and organized training sessions, enhancing employee engagement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Committee Clerk

NATIONAL ASSEMBLY OF ZAMBIA
07.2024 - 10.2024
  • Prepared detailed committee reports and maintained official records for parliamentary proceedings.
  • Organized high-level stakeholder meetings and coordinated logistics for policy deliberations.
  • Contributed to the Performance Audit Report on NCDs by analyzing data and recommending evidence-based solutions.
  • Facilitated consultations with stakeholders, ensuring inclusive and comprehensive findings.
  • Researched legislative issues, policies, and bills to support informed decision-making by committee members.
  • Coordinated logistics, including scheduling, documentation, and follow-up on committee resolutions.
  • Maintained accurate records, files, and databases of committee proceedings for institutional reference.
  • Ensured compliance with parliamentary protocols, confidentiality, and ethical standards during committee work.
  • Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
  • Coordinated, generated or created documents to distribute to committee.

Education

Bachelor of Arts - Business Administration, Economics minor

University of Zambia
Lusaka
04-2024

Secondary School Certificate - ‘O’ Levels, Examinations Council of Zambia

Kaputi Secondary School
01.2017

Skills

  • Program effectiveness measurement
  • Project team leadership
  • Data organization and analysis in MS Excel
  • Expert in procurement planning
  • Workplace safety implementation
  • Skilled in creating detailed evaluation reports
  • Project planning and resource management
  • Customer service
  • Data entry
  • Office administration

Accomplishments

  • Contributed to the NCDs Performance Audit Report with data-driven insights.
  • Improved operational workflows, reducing errors by 15%.
  • Managed procurement activities ensuring timely invoicing and compliance.
  • Member of the Zambia Institute of Human Resource Management (ZIHRM).

Certification

  • The university of Zambia - CICT: Certificate in Procurement and Supply, Certificate in Monitoring & Evaluation, Certificate in Occupational Health and Safety, Certificate in Data Management and Analysis using SPSS, Certificate in Basic ICT Skills (MS Word, Excel, PowerPoint)
  • African Sustainability Academy, South Africa: Certificate in Project Management (2024-01 to 2024-12)
  • Friedrich Ebert Stiftung, South Africa: Certificate in Leadership Development (2024-01 to 2024-12)

Timeline

Human Resource

CULTURELLIGENCE
01.2025 - 05.2025

Committee Clerk

NATIONAL ASSEMBLY OF ZAMBIA
07.2024 - 10.2024

ADMINISTRATIVE ASSISTANT / SAP OFFICER

KEDA ZAMBIA CERAMICS LIMITED
04.2024 - Current

Secondary School Certificate - ‘O’ Levels, Examinations Council of Zambia

Kaputi Secondary School

Bachelor of Arts - Business Administration, Economics minor

University of Zambia

References

  • Emmanuel, Chanda, Warehouse SAP Supervisor, chandaemmanuel160@gmail.com, +260971616547, Keda Zambia Ceramics, Lusaka, Zambia
  • Manuchim, Chuku, People Leader, manuchim1@outlook.com, +234-902-359-4549, Culturelligence
  • Ms. Betty Zulu Senior Committee Clerk, National Assembly of Zambia, Lusaka. bettyzulu@parliament.gov.zm +260977884917

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