Hidayat Gauzee
Summary
Adept at fostering team growth and driving innovation, I significantly expanded Purpleblue Medical Ltd's market share. My strategic leadership, coupled with a knack for crisis management and industry expertise, ensured compliance and operational efficiency. I excel in mentoring and ethical practices, achieving notable business growth without compromising integrity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Managing Director
NuHorizon Medical Ltd
Mauritius
12.2024 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Head of the Department
Purpleblue Medical Ltd
Curepipe
08.2016 - 12.2024
- Mentored department staff members, fostering a culture of continuous learning and professional development.
- Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
- Developed comprehensive policies and procedures for managing risks associated with departmental activities efficiently while adhering to regulatory requirements as applicable.
- Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
- Managed budgets, resources, and timelines effectively to ensure the successful completion of all projects.
- Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.
- Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
- Improved employee morale and productivity through effective leadership and communication strategies.
- Streamlined department operations by implementing efficient management processes and systems.
- Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
- Championed change initiatives that resulted in improved workflow processes, increased productivity, and cost savings.
- Increased customer satisfaction by streamlining service delivery processes and implementing quality control measures.
- Collaborated with cross-functional teams to drive innovation and maximize overall organizational performance.
- Launched new initiatives that contributed to the expansion of the organization''s market share within the industry.
- Oversaw talent acquisition efforts for the department, ensuring the recruitment of top-tier professionals who contributed significantly to organizational success.
- Maintained a high level of employee engagement by recognizing individual and team accomplishments, celebrating success stories, and addressing performance gaps constructively.
- Negotiated contracts with vendors, securing favorable terms while maintaining strong working relationships.
- Evaluated the effectiveness of departmental programs and initiatives regularly, making adjustments as necessary to optimize outcomes in line with organizational goals and objectives.
- Implemented data-driven decision-making processes to enhance operational efficiency and optimize resource allocation.
- Delivered impactful presentations to senior leadership on key accomplishments, challenges faced by the department, and proposed action plans for addressing concerns proactively.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
- Developed detailed plans based on broad guidance and direction.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Senior Sales Executive
Harel Mallac Healthcare Ltd
Port Louis, Mauritius
12.2012 - 07.2016
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
- Utilized multiple marketing strategies to improve profitability.
- Managed complex sales cycles, navigating various decision-makers within organizations to secure successful deals.
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Facilitated relationships with target accounts through implementation of proven networking methods.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Conducted thorough market research to identify emerging trends, enabling proactive adjustments to sales strategies as needed.
- Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
- Expanded market presence by pursuing lucrative leads and seeking to close deals.
- Coordinated participation in trade shows and conferences aimed at increasing brand awareness among potential clients and industry peers alike.
- Attained expert knowledge of industry competitors'' strengths and weaknesses, positioning our company''s offerings competitively in the marketplace.
- Championed a customer-centric approach within the sales team, fostering an environment where client satisfaction was always prioritized.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Delivered compelling presentations to prospective clients, showcasing the value of company offerings and driving business growth.
- Forged strategic alliances with complementary firms for joint ventures and co-marketing initiatives, expanding the company''s reach in the market.
Technical Sales Representative
Ducray Lenoir Ltd
Port-louis
08.2010 - 11.2012
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
- Developed strong relationships with key industry players, enhancing company reputation and market presence.
- Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
- Negotiated favorable contract terms with suppliers, reducing costs without compromising quality or delivery timelines.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
- Worked closely with support teams to coordinate timely deliveries of products while minimizing backorders or delays.
- Attended product-related technical shows and other activities to represent company products and services.
- Attended local and national trade shows to discover new products and services for addition to company's current offerings.
Biomedical Engineer
Biosante Ltd
Centre De Flacq, Mauritius
06.2008 - 06.2010
- Managed regulatory compliance processes for medical devices, ensuring adherence to industry standards and best practices.
- Diagnosed malfunctioning equipment and ordered parts to repair or replace non working ones.
- Kept detailed records and documents of research requirements and procedures.
- Inspected laboratory and manufacturing equipment and immediately sent non-working devices out for repair.
- Trained healthcare professionals on proper usage of biomedical equipment, improving overall patient care standards.
- Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
- Coordinated projects and activities to sustain team member health in orbit by assessing medical hardware failures and implementing real-time troubleshooting.
- Optimized medical device performance with thorough testing and analysis, ensuring safety and efficacy.
- Maintained strict adherence to laboratory guidelines and regulations, verifying safety and protective procedures.
- Verified achievement of research objectives to deliver valuable insight regarding influences on anatomical changes in space.
- Researched and recorded biomedical and environmental data.
- Developed strategic plans for biomedical engineering projects, resulting in timely completion and budget adherence.
- Evaluated emerging technologies in the biomedical field, identifying potential areas for innovation and investment opportunities.
Education
MBA -
Institute of Leadership And Management
Ireland 06-2025
High School Diploma -
Institut Supérieure De Technologie
Université De Limoges France.12-2006
Diploma in Applied Electronics - Applied Electronics And Information System
Lycee Sir Guy Forget
Centre De Flacq, Mauritius07-2003
High School Diploma -
City & Guilds
London06-2002
Sales Training -
Overseas Trainings
Worldwide Skills
- Team management
- Ethics and integrity
- Student support
- Training facilitation
- Program assessment
- Research management
- Partnership building
- Crisis management
- Budgeting expertise
- Industry expertise
- Staff recruitment
- Innovation management
- Problem-solving
Affiliations
- Member of South Africa Society of Nuclear Medicine Registration Number SASNM872
Certification
- Building a World Class Customer Service Organizations
Timeline
Managing Director
NuHorizon Medical Ltd
12.2024 - Current
Head of the Department
Purpleblue Medical Ltd
08.2016 - 12.2024
Senior Sales Executive
Harel Mallac Healthcare Ltd
12.2012 - 07.2016
Technical Sales Representative
Ducray Lenoir Ltd
08.2010 - 11.2012
Biomedical Engineer
Biosante Ltd
06.2008 - 06.2010
MBA -
Institute of Leadership And Management
High School Diploma -
Institut Supérieure De Technologie
Diploma in Applied Electronics - Applied Electronics And Information System
Lycee Sir Guy Forget
High School Diploma -
City & Guilds
Sales Training -
Overseas Trainings