Hevisen Soobrayen
Goodlands
Summary
Young and Friendly Receptionist with background in various office settings. Knowledgeable about the front office department. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Can work during flexing hours, willing to learn more in the future and become successful in life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Guest Service Agent
Constance Belle Mare Plage Hotel
Belle Mare
2022.03 - Current
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Provided guest assistance and recommendations for tourist attractions.
- Recommended hotel services or amenities that guest may find useful.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Receptionist
LUX Grand Gaube, Grand Gaube
Grand Gaube
2021.10 - 2022.01
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Used POS system to enter orders, process payments and issue receipts
- Performed cash, card and check transactions to complete customer
Assistant Cook
Hevisen Soobrayen, Norwegian Cruise Line
Miami
2019.06 - 2019.12
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
First Commis
Constance Belle Mare Plage
Belle Mare
2018.05 - 2018.12
Assistant Cook
GrandGaube
2018.01 - 2018.04
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Education
NC4 - Front Office
Ecole Hôtelière Sir Gaëtan Duval
10.2021
Lower Six - Travel & Tourism, Law
Ocep College
Port Louis12.2017
SC - Science
Adolphe De Plevitz SSS
Grand Baie12.2015
Skills
- Mail handling
- Guest check-in
- Money handling abilities
- Local attraction knowledge
- Guest experiences
- Time management
- Verbal and written
- Customer and Clients Relations
- Office administration
- Telephone skills
- Communication
- Performance improvement
- Guest Service and Assistance
- Concierge Assistance
- Resolving Disputes
Certification
- Front Office Training in National Certificate level 4 - 1 Year at École Hoteliere Sir Gaetan Duval
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Guest Service Agent
Constance Belle Mare Plage Hotel
2022.03 - Current
Receptionist
LUX Grand Gaube, Grand Gaube
2021.10 - 2022.01
Assistant Cook
Hevisen Soobrayen, Norwegian Cruise Line
2019.06 - 2019.12
First Commis
Constance Belle Mare Plage
2018.05 - 2018.12
Assistant Cook
GrandGaube
2018.01 - 2018.04
NC4 - Front Office
Ecole Hôtelière Sir Gaëtan Duval
Lower Six - Travel & Tourism, Law
Ocep College
SC - Science
Adolphe De Plevitz SSS
- Front Office Training in National Certificate level 4 - 1 Year at École Hoteliere Sir Gaetan Duval
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