Heshwinee B.Boodadoo
Quatre-Bornes ,Mauritius
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Proficient in MS Excel.
Overview
3
3
years of professional experience
12134
12134
years of post-secondary education
Work History
Senior Customer Service Associate
Allianz Services Ltd
Ebene, Mauritius
07.2024 - 01.2026
- Insurance project
- Responded promptly to emails and phone calls from customers seeking assistance.
- Participated in training programs designed to enhance knowledge base in areas such as underwriting, sales, product development.
- Assisted customers with policy inquiries and claims processes.
- Handled customer complaints and resolved issues efficiently.
- Educated clients about coverage options and benefits available.
- Provided training to new representatives on company procedures.
- Advised customers on available coverage options that best fit their individual needs.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
Customer Support Specialist
MOVATE
Ébène, Mauritius
03.2023 - 01.2024
- Logistics project.
- Managed customer accounts using logistics management software.
- Processed customer inquiries regarding shipping and delivery schedules.
- Coordinated with warehouse teams to ensure accurate order fulfillment.
- Assisted in resolving issues related to shipment discrepancies and delays.
- Communicated effectively with carriers to optimize delivery routes and schedules.
Customer Service Associate
ACCENTURE
Ébène , Mauritius
11.2022 - 12.2023
- Telecommunications project
- Provided technical support to users regarding telecommunications issues.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
Education
Foundation in Accountancy (FIA)
Sheffield School of Accountancy
02.2026 - 03.2026
Diploma in Aviation
Kadosh Training Services
02.2025 - 03.2026
Certified in English & Customer Service Skills - Customer Service
Websun Academy
Vacoas, Mauritius Public Speaking -
SHAUN PAYEN Masterclasses
Ébène, Mauritius Higher School Certificate -
Private Candidate
Quatre-Bornes, Mauritius School Certificate - Accounting, Economics, Business Studies, French, English
OCEP College Ltd
Curepipe, Mauritius Leadership & Motivation Talent Management Level 2 -
OCEP Training Institute
Curepipe, Mauritius ICT Productivity Tools - Specialist - Word Processing, Excel, PowerPoint, Emailing
WISDOM IN TECH
Quatre-Bornes Diploma - Human Resources Management
Noble Arc Business School (ABE UK)
Jumbo Link Road, Phoenix, Mauritius Skills
- Customer service excellence
- Can-do attitude
- Inbound and Outbound Calling
- Adaptive team worker and collaborator
- Microsoft Office expertise
- Self-Management
- Emotional control
- Strong communicator & listener
- Resilient
- Flexible
- Positive role model
Languages
- English
- French
- Spanish
Languages
English
Upper Intermediate
B2
French
Upper Intermediate
B2
Spanish
Beginner
A1
Timeline
Foundation in Accountancy (FIA)
Sheffield School of Accountancy
02.2026 - 03.2026
Diploma in Aviation
Kadosh Training Services
02.2025 - 03.2026
Senior Customer Service Associate
Allianz Services Ltd
07.2024 - 01.2026
Customer Support Specialist
MOVATE
03.2023 - 01.2024
Customer Service Associate
ACCENTURE
11.2022 - 12.2023
Certified in English & Customer Service Skills - Customer Service
Websun Academy
Public Speaking -
SHAUN PAYEN Masterclasses
Higher School Certificate -
Private Candidate
School Certificate - Accounting, Economics, Business Studies, French, English
OCEP College Ltd
Leadership & Motivation Talent Management Level 2 -
OCEP Training Institute
ICT Productivity Tools - Specialist - Word Processing, Excel, PowerPoint, Emailing
WISDOM IN TECH
Diploma - Human Resources Management
Noble Arc Business School (ABE UK)