Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hemila Devi Thumaiah

Cottage

Summary

Dynamic administrative professional with extensive experience at Mont Choisy Group, excelling in calendar management and client relations. Proven ability to enhance office efficiency through organization and proactive problem-solving. Recognized for implementing effective filing systems and coordinating seamless travel arrangements, ensuring optimal support for executives and clients alike.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

7
7
years of professional experience

Work History

Receptionist & Administrative Assistant

Mont Choisy Group
01.2024 - Current
  • Greeted and assisted clients, ensuring a welcoming environment.
  • Managed multi-line phone system, directing calls to appropriate staff.
  • Scheduled appointments and maintained organized calendar for office operations.
  • Processed incoming and outgoing mail efficiently for timely communication.
  • Coordinated with team members to facilitate smooth office workflow.
  • Maintained inventory of office supplies, placing orders as needed to avoid shortages.
  • Handled client inquiries and resolved issues promptly, enhancing customer satisfaction.
  • Implemented filing system improvements that increased document retrieval efficiency.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Personal Assistant to the Chief Executive Officer

Mont Choisy Group
12.2024 - 05.2025
  • Managed CEO's calendar, scheduling appointments and meetings to optimize time efficiency.
  • Coordinated travel arrangements, ensuring seamless logistics for national and international trips.
  • Prepared detailed meeting agendas and minutes, enhancing communication and follow-up processes.
  • Conducted research on industry trends, providing insights that supported strategic decision-making.
  • Answered incoming phone calls and emails, and presented urgent requests for timely response.
  • Liaised between departments on behalf of the CEO to facilitate collaboration and drive progress towards shared goals.
  • Served as a primary point of contact for the CEO''s direct reports, assisting them with their requests or directing them to appropriate resources.
  • Coordinated events, prepared agendas and managed schedule for CEO.
  • Handled sensitive information discreetly while maintaining strict confidentiality protocols.
  • Prepared executive presentations, reports, and meeting agendas to support decision-making processes.
  • Booked travel by coordinating and reserving transportation and lodging.

Spa Receptionist

Royal Palm Beachcomber Luxury
07.2019 - 10.2023
  • Greeted and checked in clients, ensuring smooth appointment scheduling and customer service excellence.
  • Managed phone inquiries and bookings using spa management software to enhance operational efficiency.
  • Provided detailed information on services, products, and promotions, contributing to informed client choices.
  • Assisted in maintaining a clean and welcoming reception area, promoting a positive first impression for visitors.
  • Coordinated with therapists to optimize daily schedules and improve overall workflow within the spa environment.
  • Developed strong relationships with clients to foster loyalty and encourage repeat business through personalized service.
  • Escorted clients to spa areas, treatment rooms, and offices.
  • Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
  • Learned details of types of treatments and procedures in order to answer questions from spa guests.
  • Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
  • Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
  • Introduced new beauty products to consumers by informing clients about use and benefits.
  • Honored with a diploma on product knowledge of Valmont

Front Office Trainee

Merville Beach Hotel (Lux Grand Baie)
06.2018 - 06.2019
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Coordinated communication between departments to enhance guest experience and resolve issues promptly.
  • Developed and maintained accurate records of reservations, cancellations, and inquiries to support operational needs.
  • Implemented process improvements that streamlined daily operations and reduced wait times for guests.
  • Assisted in preparing reports on occupancy rates and guest feedback to inform management decisions.
  • Monitored inventory levels of office supplies, ensuring timely replenishment for uninterrupted service delivery.
  • Cultivated positive relationships with guests, addressing concerns proactively to foster loyalty and satisfaction.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Pleasantly answered calls for multi-line switchboard for large office and directed callers to appropriate employees.
  • Balanced daily cash drawer accurately at the end of each shift, minimizing discrepancies in financial reporting.
  • Upheld strict confidentiality of sensitive guest information as required by company policies and data protection regulations.
  • Performed administrative tasks such as filing paperwork, updating databases, and organizing documentation for easy access by team members.
  • Coordinated with maintenance staff to address any facility issues promptly, ensuring minimal disruption to guests'' experiences.
  • Ensured smooth communication between front office staff and other departments, fostering a collaborative work environment.
  • Input data into spreadsheets and databases.

Education

NTC 3 - Front Office

Ecole Hoteliere Sir Gaetan Duval
Ebene
06-2018

Hsc -

Friendship College Girls
Goodlands
01-2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations
  • Administrative support
  • Mail handling
  • Multi Tasking
  • Calendar management
  • Typing speed
  • Technical support
  • Office equipment operations
  • Travel coordination

Timeline

Personal Assistant to the Chief Executive Officer

Mont Choisy Group
12.2024 - 05.2025

Receptionist & Administrative Assistant

Mont Choisy Group
01.2024 - Current

Spa Receptionist

Royal Palm Beachcomber Luxury
07.2019 - 10.2023

Front Office Trainee

Merville Beach Hotel (Lux Grand Baie)
06.2018 - 06.2019

NTC 3 - Front Office

Ecole Hoteliere Sir Gaetan Duval

Hsc -

Friendship College Girls

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Hemila Devi Thumaiah