Hemant Jagdharry Chundee
9 Jordensen Dr,PL
Summary
Fraud and Risk Manager with extensive experience at Stride Gaming PLC, Rank Group PLC, and PrideBet Ltd, specializing in risk mitigation and team leadership. Enhanced operational efficiencies for over 200,000 clients through expert data analysis and regulatory compliance, significantly improving risk management processes and client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Fraud and Risk Manager
PrideBet Mauritius Limited
Pamplemousses
10.2022 - 12.2025
- Developed and assisted in risk strategy implementation and delivery across all enterprise levels.
- Coordinated risk review process, challenging risk descriptors, and mitigations to detect vulnerabilities.
- Supported and standardized risk management processes, and updated SOPs to reflect changes.
- Analyzed risk across client assets, maintaining investment security.
- Maintained full knowledge of the current regulatory environment and made proactive adjustments to meet changing requirements.
- Conducted a technical risk analysis, collaborating with technical leadership in accepting identified risks.
- Established, monitored, and reported on risk management metrics to assist with decision-making.
KYC and Onboarding Manager
Rank Interactive PLC
Ebene
04.2020 - 10.2022
- Developed strong teams of over 20 agents by skillfully recruiting, orienting and training loyal, hard-working employees.
- Performance Management
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Analyzed data and identified opportunities to minimize operating costs.
- Scheduled shifts based on seasonal demands and staff availability for over 300 employees
- Enhancement of system tools, processes, and procedures
- Expanded customer base through strong service and multi-channel marketing strategies.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Led team changes and organizational restructures to boost productivity.
- Dealing with internal & external parties & system providers
- Identify weakness of current control process and recommend enhancements for client based of over 200,000 players
- Ensure close monitoring of fraud alerts, avoid fraud losses, and ensure that follow-up actions are taken to mitigate future losses
- Participate in project development of fraud monitoring system, and provide support for establishing user needs and system testing
- Ensure policies and procedures are in compliance with regulatory requirements
Head of Fraud and Risk
Stride Gaming PLC
Ebene
01.2017 - 03.2020
- Monitored progress on mitigating actions, recommending corrective action to maximise effectiveness.
- Regularly reviewed and assessed risk policies to ensure regulatory compliance.
- Standardised risk and performance metrics to increase efficiencies for over 200,000 players accounts.
- Sourced new business through strategic networking to maximise investment opportunities.
- Promoted new financial products for enhanced investment scope.
- Researched financial products thoroughly to provide thorough, reliable client guidance.
- Advised clients on relevant insurance for maximised investment security.
- Evaluated investment performance, recommending adaptations to maximise profit.
- Built and carefully managed loyal, profitable client bases for over 200,000 players.
Customer Service Manager
Mauricall Ltd
Ebene
06.2015 - 12.2016
- Actioned client feedback to improve product and service offerings to team of over 30 agents
- Reviewed processes and practices regularly to achieve business goals on Salesforce (CRM).
- Maintained up-to-date activity records for reliable reporting and analysis.
- Coordinated external suppliers to meet customer order requirements.
- Planned staff rotas to meet customer needs whilst remaining under budget for over 200 employees.
- Led high-achieving call centre teams in delivering quality customer care.
- Reduced customer call times through increased staff training and incentivization.
- Managed resource and capacity planning to support forecasted business needs.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Delivered feedback constructively to enhance staff performance.
- Scheduled shifts based on seasonal demands and staff availability for over 200 employees.
- Maintained excellent health and safety standards for continued compliance.
- Received and resolved customer complaints escalated by staff.
Education
Certificate 3 in Hospitality - Hospitality and Management
Sydney International College of Business
Sydney, AustraliaA-Levels -
Eden College
Port LouisPort Louis
Skills
- Risk mitigation strategies
- Complex problem-solving and detail-oriented
- Key performance indicator monitoring
- Engaging leadership style
- Proficient in MS Office
- Organized and efficient
- Excellent time management skills
- Strong team builder
- Attention to detail
- Risk assessments
- Staff training
- Process improvement
- Regulatory risk
- Risk management process development
- Data analysis
- Client relationship management
- Problem solving
- Decision making
Certification
ICA Certificate in AML 18 - Received certification for completion of Anti-Money Laundering Training.
Gambling Compliance - Advanced AML (E-Learning Course).
Leadership Training - Advanced Leadership Training (Rank PLC).
Personal Information
Languages
- Creole
- English
- French
Timeline
Fraud and Risk Manager
PrideBet Mauritius Limited
10.2022 - 12.2025
KYC and Onboarding Manager
Rank Interactive PLC
04.2020 - 10.2022
Head of Fraud and Risk
Stride Gaming PLC
01.2017 - 03.2020
Customer Service Manager
Mauricall Ltd
06.2015 - 12.2016
Certificate 3 in Hospitality - Hospitality and Management
Sydney International College of Business
A-Levels -
Eden College