Hema Purjan
Summary
Dynamic professional with experience at Medscheme and a proven track record in membership operations and customer service. I excel in fast-paced environments, ensuring client satisfaction and operational efficiency. Recognized for strong teamwork and effective communication, I consistently enhance service quality and foster positive relationships.
Overview
6
6
years of professional experience
Work History
Membership Operations Officer Intern
Medscheme
03.2025 - Current
- Gained hands-on experience about;-
- Membership enrolment
- Medical claims
- Data entry
- Draft testimonials for individual members and corporate members
- Follow-up with team to solve any member missing information issues.
- Communicate with insurance brokers if any issues arise with corporate members renewal notice/attestation letter or deletion letter.
Assistant Cafe Manager
Lawleys Bakery&Cafe
07.2023 - 02.2024
- Managed daily cafe operations for smooth workflow and increased productivity.
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Performed routine equipment maintenance checks to minimize downtime due to malfunctions or repairs needed.
- Scheduled employee shifts efficiently, balancing workload while minimizing labor costs.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Coordinated with suppliers to ensure timely delivery of quality products for customer satisfaction.
- Handled cash transactions accurately, maintaining proper accounting records for financial stability.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Waitress/Hostess Trainee
Crown Perth
12.2021 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Barista
Dome Cafe
03.2021 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Airline Customer Service Agent
Ground2Air
12.2018 - 04.2019
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Managed passenger boarding process, maintaining orderliness and timeliness during busy periods.
- Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance.
- Handled escalated customer complaints professionally, implementing solutions that addressed concerns adequately.
Education
Advanced Diploma Hospitality Management - Hospitality Management
Sero Institute
Perth12.2021
Diploma Hospitality Management - Hospitality Management
Sero Institute
Perth01.2021
Certificate Airline Customer Service Agent - Check in Agent
G2ACAMAS
Mauritius 04.2019
Skills
- Teamwork and collaboration
- Proactive
- Attention to detail
- Computer skills
- Professionalism and etiquette
- Microsoft Office Suite
- Administrative tasks
- Administrative support
- Data entry
- Verbal and written communication
- Trilingual
- Cafe management operations
- POS system operations
- Customer service
- Interpersonal communication
Languages
English
French
Hindi
Timeline
Membership Operations Officer Intern
Medscheme
03.2025 - Current
Assistant Cafe Manager
Lawleys Bakery&Cafe
07.2023 - 02.2024
Waitress/Hostess Trainee
Crown Perth
12.2021 - 08.2022
Barista
Dome Cafe
03.2021 - 07.2021
Airline Customer Service Agent
Ground2Air
12.2018 - 04.2019
Advanced Diploma Hospitality Management - Hospitality Management
Sero Institute
Diploma Hospitality Management - Hospitality Management
Sero Institute
Certificate Airline Customer Service Agent - Check in Agent
G2ACAMAS
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