Hema Emrith
Vacoas Phoenix,Vacoas
Summary
Upbeat individual boasting a career catering to guests through effective service and assistance. A highly trained Guest Services Associate known for tactfully managing issues and finding the best solutions.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Guest Service Agent
Anantara Iko Mauritius hotel
Vacoas Phoenix
11.2022 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided guest assistance and information regarding local attractions and points of interest.
- Handled guest requests for additional towels and linens by contacting housekeeping department.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Responded to telephone calls from guests promptly and courteously.
- Responded to guests, including email, telephone, and in-person inquiries.
- Handled cash transactions accurately while adhering to established accounting practices.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Answered guest inquiries regarding hotel offerings and services.
Shop Supervisor
Artisan coffee
Vacoas Phoenix
05.2022 - 10.2022
- Adhered to safety protocols while operating dangerous machinery.
- Coached staff on strategies to enhance performance and improve customer relations.
- Established and enforced clear safety policies to protect workers from injury.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Trained new employees in safety procedures and use of equipment.
- Provided customer service to ensure customer satisfaction with products and services.
- Monitored employee attendance and timekeeping records for accuracy.
Trainee Second Assistant
Mc Donald
Vacoas Phoenix
01.2020 - 05.2022
- Assisted with training new employees on company policies and procedures.
- Participated in brainstorming sessions to generate ideas for marketing campaigns.
- Attended training sessions and meetings to learn new information and develop personal skills.
- Worked closely with human resources to support employee management and organizational planning.
- Organized client meetings to provide project updates.
Crew Member
Mc Donald
Vacoas Phoenix, VC
11.2018 - 12.2019
- Adhered to health department regulations regarding food handling procedures.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Educated customers on menu items, product ingredients and nutritional values.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Presented orders to guests within anticipated service times.
- Checked expiration dates on all products before serving them to customers.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Took orders from patrons and input selections into store computer system.
Education
Private
ScSkills
- Hotel amenity information
- Account inquiries
- Hospitality best practices
- Guest check-in and check-out
- Hospitality services
Languages
English
Intermediate
B1
French
Intermediate
B1
Timeline
Guest Service Agent
Anantara Iko Mauritius hotel
11.2022 - Current
Shop Supervisor
Artisan coffee
05.2022 - 10.2022
Trainee Second Assistant
Mc Donald
01.2020 - 05.2022
Crew Member
Mc Donald
11.2018 - 12.2019
Private
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