Heenesh Dassia Naiko

• Troubleshooting LAN network
• Working on projects for deployments.
• Configuring new switches for new installation.
• Client support for network issue.
• Configuring/troubleshooting IP Phone.
• Configuration/troubleshooting on Access Point.
• Worked with Fortinet, Ruckus and Cisco equipments.
• Maintenance of equipments ( Firmware upgrades )

• Monitoring of devices and creations of tickets. (call and mail)
• Assisting the level 2 during intervention of the technicians (during the change of the equipments) and make sure of the good functioning of the connections.
• Network configuration.
• Troubleshooting of latency and internet degradation Network configuration Verifications of the configuration on devices before installation.
• Modification on routers according to customer request

• Support level 1 and Supervision.
• Creating tickets.
• Assisting technicians during onsite intervention.
• Routing verification and Zimbra-password reset

• Monitoring devices such as routers, switches, hubs and riverbed. Performing test on devices.
• Perform daily checks on devices.
• Working on proactive and reactive tickets.
• Checking the configuration on the devices before change occurs

Monitoring routers and switches for our clients. Creating tickets if the devices are down. Informing the site contact to do the basic troubleshooting. Escalating the level 1 for further investigation.

Assist client from distance for internet, television and telephony issue.