Hateefa Low Kom
Riviere Du Rempart, Mauritius
Summary
A dynamic professional with 7 years of cumulative experience, beginning with 2 years of project management in the digital marketing industry, followed by 5 years of deep-diving into consultancy. My background in project management provided a solid foundation for my success in implementation consultancy, where I have effectively managed large-scale projects, navigated complex challenges, and delivered solutions that enhance efficiency, productivity, and profitability. My approach combines analytical thinking with a collaborative spirit, aiming to exceed expectations and drive continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consultant
Silver Cloud HR
Moka
02.2023 - Current
- Provide consultation and training support to clients regarding Dayforce operations.
- Develop and implement customized strategies to meet client needs.
- Configure Dayforce to meet customer’s documented business requirements
- Responsible for the knowledge-based platform for the Dayforce Practice
Consultant
ERP Success Partners
Remote
05.2022 - 01.2023
- Translated customer requirements into workable solutions by creating solution designs
- Created training materials for the company
- Implemented NetSuite
- Walked client through NetSuite
- Managed 2-3 implementation accounts per quarter together with several support cases
Implementation Consultant
Ceridian
Ebene
11.2019 - 03.2022
- Managed 5-7 accounts per quarter
- Documented, validated and successfully translated customer’s business requirements into workable solutions
- Configured Dayforce as per customer's business requirements
- Participated in follow-up consulting and general assistance
- Demonstrated an in-depth understanding of Payroll and HR environment
- Provided excellent customer service and achieved a high rate of client satisfaction
- Received several promoter rating on my accounts
Project Manager
Linkeo
Quatre Bornes
06.2019 - 11.2019
- Gathered requirements from the client for the creation of their website
- Chose keywords for website's SEO
- Supported client throughout the whole web development process
- Worked closely with developers, content writers, and QA team to ensure project needs were fulfilled
- Worked to ensure successful project execution according to established objectives, timelines, and costs
- Main point of contact until the website was finalized
Project Manager
Blue M Hub Ltd
Albion
04.2017 - 06.2019
- Gathered requirements from client for their project
- Managed and worked closely with web designers and web developers
- Kept track of ongoing projects
- Collaborated with cross-functional teams to achieve project goals in a timely and effective manner
- Advised client on web technologies such as SEO, Google ads, and other marketing tools
- Did the final testing and quality control of the websites / web apps
Education
Bachelor of Science - (Hons) Software Engineering
University of Mauritius
Reduit10.2019
High School Diploma -
Pamplemousses State Secondary School
11.2015
High School Diploma -
Pamplemousses State Secondary School
11.2013
Skills
- Adaptability
- Communication skills
- Critical thinking
- Customer Service
- Interpersonal Skills
- Leadership
- Project Management
- Teamwork
Certification
- Google Project Management: Professional Certificate
- Rescuing Difficult Customers Certification
Languages
Creole
First Language
English
Proficient
C2
French
Proficient
C2
Spanish
Elementary
A2
Hobbies
- Modeling
- Swimming
- Boxing
- Reading
- Volunteering with animals
Accomplishments
- Winner of Miss Eco International Mauritius 2020
- Winner of Miss Earth Mauritius 2023
- Top 20 of Miss Earth 2023 (out of 86 countries)
Timeline
Consultant
Silver Cloud HR
02.2023 - Current
Consultant
ERP Success Partners
05.2022 - 01.2023
Implementation Consultant
Ceridian
11.2019 - 03.2022
Project Manager
Linkeo
06.2019 - 11.2019
Project Manager
Blue M Hub Ltd
04.2017 - 06.2019
Bachelor of Science - (Hons) Software Engineering
University of Mauritius
High School Diploma -
Pamplemousses State Secondary School
High School Diploma -
Pamplemousses State Secondary School
- Google Project Management: Professional Certificate
- Rescuing Difficult Customers Certification
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