Swimming
Harshna Mohadeb
Commercial Executive
Curepipe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Floor Manager
The Nail Lounge
2016.12 - 2018.01
- Oversaw supply restocking, area cleaning, and product organization.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Performed closing procedures weekly by balancing cash drawers and reconciling credit card transactions
- Managed team of 10 employees to maintain smooth-running operations of shop floor
Social Media Influencer
The Nail Lounge
2021.09 - 2021.11
- Created, curated and managed published content for feed and stories across social media channels.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Followed and reviewed competitor social media channels, content, and strategy to relay insights.
- Gathered insights from interaction with current and prospective consumers to enhance content.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Produced relevant product content to reach target customers.
- Increased sales by effectively communicating product benefits.
- Engaged customers to communicate key product features.
- Maintained knowledge of current promotions and product features.
Customer Care Representative
Apollo Blake
2020.02 - 2021.03
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Champion
SRG Services/Rank Interactive Mauritius
2021.05 - 2022.04
- Provided primary customer support to customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
Online Marketing
Rank Interactive Mauritius
2022.04 - 2023.04
- Analyzed and reported social media and online marketing campaign results.
- Reviewed product positioning and online marketing content to identify room for improvement.
- Directed online marketing initiatives with QA revamp of company website and online advertising campaigns.
- Utilized online marketing platforms to promote games, offers and generate leads.
Commercial Executive
Rank Interactive Mauritius
2023.04 - Current
- Advised on capture strategy, solutions and costing and pricing deals.
- Drove projects to completion within tight deadlines across cross-functional teams and through uncertainty.
- Leveraged and deployed B2B pricing tools.
- Built and used pricing models, market analysis and contract collateral to prove out and pave way for new solutions.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Certificates - Beauty
L'Ongle En Soi
Mauritius 2001.04 -
HSC -
Hindu Girls' College
2001.04 -
SC -
Hindu Girls' College
2001.04 -
Skills
Channel Management
undefinedInterests
Singing
Drawing & Painting
Reading
Music
Timeline
Commercial Executive
Rank Interactive Mauritius
2023.04 - Current
Online Marketing
Rank Interactive Mauritius
2022.04 - 2023.04
Social Media Influencer
The Nail Lounge
2021.09 - 2021.11
Customer Champion
SRG Services/Rank Interactive Mauritius
2021.05 - 2022.04
Customer Care Representative
Apollo Blake
2020.02 - 2021.03
Floor Manager
The Nail Lounge
2016.12 - 2018.01
Certificates - Beauty
L'Ongle En Soi
2001.04 -
HSC -
Hindu Girls' College
2001.04 -
SC -
Hindu Girls' College
2001.04 -
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