Summary
Overview
Work History
Education
Skills
Timeline
Generic

HARUNA HAMMED OLUWATOYIN

Grand Baie

Summary

A confident, responsible, and self-motivated individual with excellent communication skills and experience in administration, hospitality, and digital marketing. Seeking a challenging position within an ambitious organization to leverage my transferable skills and benefit the organization. Professional Profile: - Expert in administration, departmental activities, and seamless information flow. - Efficient in time management, decision-making, and exceptional communication and organizational skills. - Proficient in handling customer inquiries, complaints, and ensuring satisfactory resolutions. - Experienced in data entry, database management, and records maintenance. - Committed, patient, and focused when dealing with internal and external clients. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 6 years of experience. Highly effective and comfortable working with people at all levels in organization.

Overview

17
17
years of professional experience

Work History

Owner

Tanas Digital Marketing, Baie
01.2017 - Current
  • Successfully managing digital marketing campaigns and strategies for clients
  • Implementing innovative and effective marketing approaches to achieve client goals
  • Providing exceptional customer service and delivering measurable results.
  • Managed day-to-day business operations
  • Consulted with customers to assess needs and propose optimal solutions
  • Trained and motivated employees to perform daily business functions
  • Evaluated suppliers to maintain cost controls and improve operations
  • Established foundational processes for business operations
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers
  • Trained and developed team members to build human capital
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues
  • Conducted target market research to discover customer needs and analyze competitor trends
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations

Quality Control Assistant Officer

Fence International LLC Company
01.2015 - 01.2016
  • Addressed customer feedback and complaints
  • Assessed and rated suppliers
  • Designed, reviewed, and updated quality control policies
  • Trained new staff and produced reports
  • Ensured product quality and accurate labeling.
  • Multi tasked to handle changing priorities and prioritized workflow to meet critical deadlines
  • Maintained working relationships with key business partners and provided good customer service
  • Stayed abreast of internal policy, standards, on boarding process and system changes
  • Oversaw department of [Number] by supervising daily operations, providing technical support and coordinating personnel
  • Trained and coached existing and new employees on multiple investigative case types and internal control processes
  • Inspected incoming products for adherence to labeling laws and company quality standards
  • Created and maintained several databases to track statistical data
  • Documented inspection results by completing logs

Reservation and Ticketing Officer

Tanas Travel and Tour Agency, Tanas Nigeria Ltd
01.2013 - 01.2015
  • Handled ticketing and reservations for customers
  • Managed all travel-related procedures, including reconfirmations, bookings, and visa applications
  • Maximized sales and revenue by offering travel packages and services
  • Proficient in airline fare rules and BSP reconciliations.
  • Evaluated processes to create efficiencies with staff, resources and processes
  • Worked with marketing and sales department to create and implement upsell opportunities for events
  • Oversaw day-to-day communications with ticketing company and department leads and management of box office staff
  • Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office
  • Prepared customer invoices, accepted payments, and processed refund and cancellation requests
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities

Administrative Officer

Tanas Nigeria Limited
01.2010 - 01.2013
  • Provided timely and efficient administrative support
  • Coordinated office supplies and managed records
  • Facilitated communication within the organization
  • Managed schedules and conserved manager's time.
  • Created, prepared, and delivered reports to various departments
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse
  • Updated reports, managed accounts, and generated reports for company database
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance
  • Prepared reports to assist business leaders with key decision making and strategic operational planning
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel
  • Delivered performance reviews, recommending additional training or advancements
  • Developed strategies to streamline and improve office procedures
  • Managed department budgets and generated financial reports for management review
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data

Administrative Assistant

Glavill Enthoven Insurance Broking Firm
01.2007 - 01.2008
  • Prepared and recorded correspondence, reports, and materials
  • Initiated office procedures and maintained filing systems
  • Scheduled appointments and meetings
  • Ordered office supplies and managed records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Executed record filing system to improve document organization and management
  • Scheduled office meetings and client appointments for staff teams
  • Processed customer orders accurately and within agreed timeframes to meet service standards
  • Drafted correspondence and other documents for CEO and department heads in company's voice
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services
  • Developed strategies to streamline and improve office procedures
  • Sorted and distributed office mail and recorded incoming shipments for corporate records

Education

DIPLOMA - Cruise And Hospitality Management

The American Campus
Mauritius
01.2023

Bachelor of Science - Business Administration

EKITI STATE UNIVERSITY
NIGERIA
10.2014

DIPLOMA - Insurance

THE POLYTECHNIC IBADAN
NIGERIA
05.2026

Skills

  • Coaching and Mentoring
  • Team Oversight
  • Business Administration
  • Budget Development
  • Partnership development
  • Verbal and written communication
  • Business launch
  • Strategic planning
  • Business planning
  • Contract Management
  • Investor relations
  • Project Management
  • Search Engine Optimization
  • Business administration
  • Operations management
  • Capital pursuit

Timeline

Owner

Tanas Digital Marketing, Baie
01.2017 - Current

Quality Control Assistant Officer

Fence International LLC Company
01.2015 - 01.2016

Reservation and Ticketing Officer

Tanas Travel and Tour Agency, Tanas Nigeria Ltd
01.2013 - 01.2015

Administrative Officer

Tanas Nigeria Limited
01.2010 - 01.2013

Administrative Assistant

Glavill Enthoven Insurance Broking Firm
01.2007 - 01.2008

DIPLOMA - Cruise And Hospitality Management

The American Campus

Bachelor of Science - Business Administration

EKITI STATE UNIVERSITY

DIPLOMA - Insurance

THE POLYTECHNIC IBADAN
HARUNA HAMMED OLUWATOYIN