HAREN EDWIN MELVYN MYANDEE
Belle Vue Maurel
Summary
Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Support Specialist
Dayforce ( Mauritius ) LTD
Mauritius
02.2024 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Collection & Recovery Agent
CIM Finance
- Monthly handling of a portfolio of customers, daily overview of target to be reached, aligning both performance and attitude, collection of arrears in required period and percentage, customer service, working on commission-based only salary.
Waiter
- Welcoming customers, delivering food from the kitchen to the guests, ensuring correct order is given to the customers, building teamwork among colleagues, staying attentive to the needs of guests in the dining area.
Education
Higher School Certificate A-Level -
Ramsoondar Prayag State Secondary School
11.2022
School Certificate -
Ramsoondar Prayag State Secondary School
11.2019
Skills
- Time Management
- Good Communication Skills
- Teamwork
- Problem Solving
- Conflict Management
- Leadership
- Professional telephone etiquette
- Call center operations background
- Persuasive speaker
- Teamwork and Collaboration
- Problem-Solving
- Reliability
- Organizational Skills
Certification
- Universal ICT Education Program
- Internet and Computing Core Certification (IC³) Programme
- Alliance Francaise exams, 2014, 2016, 2018
- Omnicane Award, 2019, Participant in the Omnicane Award 2019
- Junior Achievement Mascareignes, Certificate of Achievement - Successfully completing the JA Success Skills
- English Conversation Club, A 10-week programme organised by US embassy.
- UNESCO Club, 01/2022, 11/2022, A member of the UNESCO club at Ramsoondur Prayag SSS 2022. Participating in extra curriculum activities, spreading awareness of world events.
- KnowledgePlus, Project IT skills.
- Diploma in Delf B2, Diploma in French language Delf B2
Languages
English
French
Hobbies and Interests
- Coaching
- Monitoring
- Drawing
- Painting
- Reading
- Exploring
Timeline
Customer Support Specialist
Dayforce ( Mauritius ) LTD
02.2024 - Current
Collection & Recovery Agent
CIM Finance
Waiter
Higher School Certificate A-Level -
Ramsoondar Prayag State Secondary School
School Certificate -
Ramsoondar Prayag State Secondary School