Hansraw Esram

• Oversee the daily operations of a multi-department service station comprising the Forecourt, Convenience Store, Food Corner and Car Wash.

• Lead and supervise a workforce of approximately 55 employees, including Team Leaders, Shift Supervisors, Administrative Coordinators and F&B Coordinators.

• Ensure compliance with company policies, operational procedures, health and safety standards, and customer service requirements.

• Manage staff scheduling, attendance, performance monitoring, coaching and disciplinary matters.

• Handle customer enquiries, complaints and service recovery, ensuring a high level of customer satisfaction.

• Monitor daily sales performance, fuel sales, shop sales and departmental profitability.

• Review and approve purchase orders, supplier orders and stock replenishment requirements.

• Manage food cost control, wastage monitoring and inventory management for the Food Corner operation.

• Coordinate fuel deliveries, fuel stock monitoring, tank measurements and inventory reconciliation.

• Perform daily cash reconciliations, banking verification, POS transaction monitoring and variance investigations.

• Prepare operational, sales, stock and management reports for senior management.

• Liaise with suppliers, contractors and service providers to ensure continuity of operations.

• Oversee promotional campaigns, merchandising activities and initiatives aimed at increasing sales and customer engagement.

• Ensure effective stock control procedures are maintained across all departments to minimise losses and discrepancies.

Key Achievements

• Successfully managed and coordinated operations across four departments while maintaining service standards and operational efficiency.

• Improved stock control and reporting accuracy through enhanced monitoring and reconciliation procedures.

• Strengthened customer service performance through staff coaching, supervision and operational follow-up.

• Streamlined operational reporting and communication processes between departments and management.

• Maintained efficient coordination of fuel deliveries, supplier management and inventory control to support uninterrupted business operations.

Key Achievements

• Debtors & Creditors Management: Managed accounts receivable and payable, tracking outstanding debts and ensuring timely payments.
  Achievement: Reduced overdue accounts by 100% through consistent follow-up and effective communication with customers, improving cash flow.
  
• Cash Flow Management: Monitored daily cash flow, tracking income and expenses to ensure balanced accounts.
  Achievement: Implemented a more efficient cash flow tracking system, resulting in 25% reduction in errors and discrepancies.
  
• Reconciliation & Balance Till: Conducted daily reconciliation of cash registers and tills, ensuring discrepancies were promptly identified and resolved.
  Achievement: Achieved 100% accuracy in till reconciliation over a 6-month period, preventing financial discrepancies.
  
• Profit and Loss Meetings: Participated in monthly profit and loss meetings, presenting financial reports and contributing to discussions on improving profitability.
  Achievement: Played a key role in identifying cost-saving opportunities.
  
• Sales & Strategy Development: Worked with the management team to develop and implement strategies aimed at increasing sales and improving customer retention.
  Achievement: Contributed to a 20% increase in sales by implementing a targeted promotional strategy during peak seasons.
  
• Event Organization: Coordinated in-store promotions, events, and community outreach programs to increase brand awareness and drive customer engagement.
  Achievement: Organized a successful customer appreciation event that resulted in a 10% increase in foot traffic and sales for the month.
  
• Stock Control & Inventory Management: Oversaw inventory levels of fuel, merchandise, and supplies, ensuring adequate stock for operations while minimizing overstock.
  Achievement: Reduced stock discrepancies by 20% by implementing a more streamlined inventory tracking system, ensuring accurate reporting.
  
• Fuel Tank Measurement & Delivery Management: Measured fuel tank levels before and after truck deliveries to ensure accurate fuel stock and prevent discrepancies.
  
  
• Fuel Evaporation Calculation: Monitored and calculated fuel evaporation rates to ensure compliance with environmental regulations and optimize fuel efficiency.
  
• Invoicing: Generated accurate invoices for customers, ensuring the correct charges for fuel, services, and products.

• Payroll: Processed payroll for over 30 employees, ensuring accuracy and compliance with tax regulations. Managed payroll data entry and handled employee inquiries regarding pay and deductions.
  Achievement: Streamlined payroll processes, enabling staff to be paid earlier and improving overall efficiency.

Achievements

• Improved Cash Flow: Successfully reduced overdue debts by 25% through diligent tracking and communication, positively impacting company cash flow.
• Increased Sales: Played a major role in a promotional campaign that resulted in a 20% increase in monthly sales and higher customer retention rates.
• Operational Efficiency: Implemented a streamlined reconciliation process that improved accuracy and reduced errors in financial reporting
• Inventory Optimization: Enhanced inventory control procedures, reducing stock discrepancies and optimizing product availability.

Key Responsibilities:

• Managed the receipt and inspection of fresh meat imports (Karan Beef from South Africa), ensuring quality and compliance with company standards.
• Organized and allocated storage space for incoming cargo, ensuring proper storage conditions for perishable goods.
• Coordinated inventory levels and developed forecasts to predict stock needs for upcoming production, preventing overstocking or stockouts.
• Planned and scheduled driver trips for deliveries to restaurants and fast food chains (e.g., Panarottis, Mug & Bean, Apache Spur).
• Handled invoicing and ensured accurate documentation for all shipments and transactions.
• Monitored production schedules and aligned them with available stock to meet customer orders on time.
• Worked closely with the team to ensure the efficient use of warehouse space and organized the layout for easy access to inventory.

Key Achievements:

• Improved space management and cargo handling efficiency, optimizing storage and reducing time spent locating products.
• Contributed to improved forecasting and inventory management, reducing waste and improving production planning.
• Ensured timely deliveries to clients, maintaining strong relationships with key accounts and ensuring customer satisfaction.

Key Responsibilities:

• Resolved issues quickly to maintain productivity goals.
• Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
• Established clear priorities and production quality standards.
• Managed team of 6 production associates, overseeing productive production processes and meeting all deadlines.

Key Achievement:

• Contributed to maintaining high product quality for distribution to major retail chains.

Key Responsibilities:

• Led a team of 10 staff members, ensuring smooth operations during shifts and promoting excellent service standards.
• Coordinated the daily activities of waitstaff, bartenders, and kitchen personnel to ensure efficient service delivery.
• Provided training and mentorship to new employees, ensuring they were familiar with restaurant policies and customer service expectations.
• Assisted in managing customer orders, resolving issues, and maintaining a high level of customer satisfaction.
• Monitored the flow of service, ensuring prompt seating, order-taking, food delivery, and check processing.
• Managed inventory for the front-of-house area, ensuring that necessary supplies were available and properly stocked.
• Supported the restaurant manager in scheduling, opening/closing duties, and delegating tasks to team members.
• Enforced health and safety standards, ensuring compliance with sanitation regulations and safe food handling practices.

Key Achievements:

• Played a key role in improving team efficiency and reducing service wait times by 25%.
• Successfully trained and integrated 3 new staff members into the team, improving overall performance and customer satisfaction.
• Recognized for outstanding leadership and customer service, contributing to an increase in positive reviews and repeat customers.