Hanshinee Jeewajee

Senior Onboarding Specialist (SBN-ARIBA)

August 2025-Current

• Managing successful onboarding of suppliers to new platform(SBN ARIBA) alongside leading a team to ensure operational efficiency.
• Coordinated trade relationship requests and account setup processes, ensuring compliance with organisational standards and improving response times.
• Ensured accuracy in validation of supplier VAT and bank details.
• Facilitated timely onboarding by coordinating with procurement buyers, ensuring targets were consistently met.
• Report bugs impacting onboarding SBN processes & Track exceptions& support GRs & PO excluded from SBN.
• Addressed supplier queries following onboarding to enhance operational efficiency.

• Delivered strong supply chain performance by consistently maintaining high on-time delivery and ensuring timely order confirmations, with high compliance in overhaul management processes.
• Maintained excellent SLA performance across ticketing and live chat channels, ensuring timely and efficient customer support.
• Managed high-volume dunning activities within the Procure-to-Pay (P2P) process, ensuring timely follow-ups and resolution.
• Executed regular updates and briefings with internal(Procurement buyer& breweries) and external stakeholders, utilising collaboration tools to ensure clarity and transparency in communications.
• Coordinated and led weekly meetings with key suppliers, focusing on optimising order confirmation procedures and fostering collaboration.
• Received regular recognition for performance, including awards for Excellence and Leadership, and designation as Control Tower Top User (H1).

• Strenghthened merchandising & promotional strategies to drive customer engagement to boost sales.
• Established objectives to offer team members clear roadmap to help company achieve overall goals
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Submitted reports to senior mgt to aid in business decision making & planning
• Trained on methods for handling various aspects of sales, complicated issues & difficult customers & enhancing accountability in workplace.
• Managed inventory control, cash control & store opening& closing procedures.
• Delivered excellent customer service by addressing & resolving customer inquiries & complaints.

• Organised client appointments which led to increased sales opportunities.