Hansen Venoogopal

• Assist in the installation, configuration, and maintenance of servers and operating systems.
• Provide ongoing technical support to customers to ensure optimal service delivery.
• Monitor system performance using Zabbix, receiving immediate alerts for disk usage growth or server downtime, and take proactive action to resolve issues.
• Support backup, disaster recovery, and security protocols to ensure data integrity and protection, including managing Veeam Backup & Replication for ~192 servers, performing daily disk and tape backups, weekly backups, monthly backups, and yearly archives.
• Perform regular patching of Windows Server 2016, 2019, 2022, and 2025 environments.
• Remediate vulnerabilities identified in Qualys reports for approximately 150 servers to maintain security compliance.
• Deploy the latest software versions on servers using Microsoft Endpoint Configuration Manager (MECM).
• Carry out various administrative tasks, including user account management, access control, and system housekeeping.
• Collaborate with senior engineers on projects, system upgrades, and migrations.
• Document technical procedures, troubleshooting steps, and system configurations.
• Define operational procedures and maintain comprehensive documentation.
• Administer Microsoft Hyper-V environments, including virtual machine provisioning, resource allocation, checkpoint management, and performance optimization.
• Develop and maintain PowerShell scripts to automate routine tasks such as patching and reports.

• Resolved complex software issues related to operating systems, programs, drivers.
• Analyze and resolve software conflicts, crashes, and compatibility issues.
• Managed updates, patches, version control, and resolved issues from failed updates.
• Manage software licenses, including renewals and activation issues.
• Manage email 365 solution.
• Resolved complex account and authentication issues.
• Analyzed software performance to identify and recommend improvements for speed, memory.
• Handle hardware issues like as hard drives, RAM, processors, graphics cards, and peripherals.
• Used specialized tools to diagnose and repair hardware issues.
• Disassemble defective devices and replace broken components such as RAM and hard drives.
• Work with vendors to file warranty claims or replace devices as needed.
• Manage Active Directory, File Server and Terminal Server.
• Using VMware ESXI to monitor Active Directory, File Server, Terminal Server
• Managed GPOs to enforce security, software installation, and configuration across systems.
• Assist in configuring complex hardware such as workstations, servers` and printers.
• Ensure that the new hardware is compatible with the existing systems and software.
• Diagnosed and resolved network issues such as connectivity, speed, outages.
• To detect latency or routing faults, use tools such as ping, traceroute, and netstat.
• Troubleshot VPN issues, including authentication, using Checkpoint firewall.
• Create and maintain VPNs for distant workers or office branches.
• Configured and supported Ubiquity wireless access points to ensure optimal coverage.
• Collaborate with IT teams to solve network hardware, configuration, and service issues.

IT Officer (Dec 2022- Dec 2023)

• Provided IT support for desktops, laptops, peripherals, mobile services.
• Capable to manage network configuration and maintenance.
• Ensure Antivirus are up to date, troubleshoot and update.
• Manage IT Asset Inventory.
• Manage email 365 solution.
• Assist in the preparation of IT Budget.
• Involve in IT Procurement Process.
• Liaise with suppliers for quotation request and L2 technical support.
• Provided comprehensive support to customers, resolving outstanding issues effectively.
• Compile timely, comprehensive, and accurate documentation.
• Manage Active directory & File server.
• Configurations on File Permission.
• Using VMware ESXI to monitor Active Directory, File Server, Terminal Server.
• Manage Barracuda VPN & FortiClient.
• Using EaseUs to do Backup from server.
• Using Amazon Web Services (AWS) to back up websites.
• Managing Daily Full Back- up, Monthly Back up, Off-site Back up and Cloud Back up.
  - Doing daily Full Back up locally from the File Server to NAS(Network attached- Storage)
  - Doing Monthly Archive Back up
  - Using application copywhiz to do Off-site Back up to an external drive
  - Doing Cloud Back up( synchronizing Back up Files from the NAS to Dropbox)
  - Using Boxify to sync data from network drives to the Dropbox account.
• Manage WordPress Website
  - Editing text
  - Update plugin
  - Performing Weekly Back-up of websites (Toukan Corporate Services, Atmosferik controls, Maya Travel&Tours, Jummah Masjid, Prise, Brancom, Pollyester)
• Doing survey one time every month( Anti-virus full scan, Disk clean up, Delete Temporary files)
• Configured network printers, created user groups, and assigned printer access accordingly.
• Installing and Configure applications Pa File Sight to monitor staff activities on the File Server.

IT Support Officer (June 2022- Nov 2022)

• Installation of windows and install application required.
• Used a ticketing system to manage and track customer issues from submission to resolution.
• Add and Remove laptop from Domain.
• Performed Windows updates and executed updates on Active Directory and the File Server.