Hans Bienaimé
Curepipe
Summary
Experienced in IT support, Administration, Data Management, Customer Service, Communication, and more recently in Automobile. Passionate about technology and eager to contribute to innovative solutions while continuing to learn and grow. A fast learner with strong adaptability, able to quickly adjust to new challenges and environments.
Overview
7
7
years of professional experience
Work History
Admin Support - Automobile
ABC Autotech Ltd
Port Louis
10.2024 - Current
- Assisted clients with vehicle repairs and maintenance.
- Managed client inquiries, service records, and payments.
- Utilized internal software to process daily tasks efficiently.
- Supervised a team of three technicians for daily tasks.
- Ensured a smooth workflow between customers and technical teams.
- Handled cash, check payments, and banking transactions.
Commercial agent
Henry Schein
Riche Terre
07.2024 - 09.2024
- Processed online orders and ensured pricing compliance.
- Provided customer support for website inquiries and technical issues.
- Monitored inventory, updated clients on stock availability, and recommended alternatives.
- Transferred specific cases to the concerned department for resolution.
- Sent notifications regarding out-of-stock items and restocking dates.
Asset Manager
Digitil Services Ltée
Calebasses
08.2023 - 07.2024
- Provided customer support via calls and emails, resolving parcel issues, incorrect orders, and product returns.
- Coordinated with parcel services to ensure timely and secure deliveries.
- Managed 60+ monthly service tickets, addressing demands, incidents, and lost items.
- Processed 100+ monthly orders, verifying and updating customer data.
- Oversaw terminal replacements and updates for departing collaborators.
- Tracked shipments, conducted proof-of-delivery checks, and maintained accurate records.
- Utilized Microsoft Office (Excel, Outlook, Word, PowerPoint) for data entry and management.
- Monitored inventory levels and restocking schedules.
Sales Representative
Hardware City
10.2021 - 08.2023
- Assisted customers with product selection and alternatives.
- Managed stock, transactions, and warranties.
- Demonstrated tools and processed orders.
Paint Production
TintEX
Curepipe
11.2019 - 01.2020
- Weighed, mixed, and labeled paints.
- Sealed and stored containers.
- Managed deliveries.
Waiter
Tamarina Golf & Spa Boutique Hotel
11.2017 - 01.2018
- Greeted guests, escorted guests to tables, consistently checking their requirements and providing response to enquiries
- Presented menus, explained menu items and made recommendations and Maintain full knowledge of Menu, Promotions and cocktail of the day.
- Prepared alcoholic and non-alcoholic beverages for guest
- Interacting with customers in a friendly and courteous manner.
- Assessing customers preferences and needs and making appropriate recommendations.
Education
School Certificate (SC) GCSE O levels -
Curepipe College
CurepipeHigher School Certificate (H.S.C) -
Curepipe College
CurepipeSkills
- IT system Knowledge
- Fast Learner
- Adaptability
- Problem-solving skill
- Data Management
- Active listening Skill
- Call Handling
- Teamwork Ability
- Good Verbal Communication
- Customer experience
- Computer Literate (Windows 10/11, Internet, Web Browsers, Emails, Google drive, Microsoft office)
Personal Information
Timeline
Admin Support - Automobile
ABC Autotech Ltd
10.2024 - Current
Commercial agent
Henry Schein
07.2024 - 09.2024
Asset Manager
Digitil Services Ltée
08.2023 - 07.2024
Sales Representative
Hardware City
10.2021 - 08.2023
Paint Production
TintEX
11.2019 - 01.2020
Waiter
Tamarina Golf & Spa Boutique Hotel
11.2017 - 01.2018
School Certificate (SC) GCSE O levels -
Curepipe College
Higher School Certificate (H.S.C) -
Curepipe College
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