Hannah- Shekinah CODIAN
Beau-bassin
Summary
Hardworking and enthusiastic . Dedicated to first-rate communication and team success. Proven skills in customer satisfaction through exceptional service. Service-driven team player, good at connecting with people, resulting in repeat customers.
Overview
7
7
years of professional experience
Work History
Senior Administration Officer
Le Petit Four Ltd
Coromandel Mauritius
07.2023 - Current
- Arrange meetings and attend them to take detailed minutes.
- Perform travel arrangements and reservations for upcoming expats.
- Manage phone calls, schedule appointments, and organize calendars.
- Review and organize regular correspondence, like invitations and informative material.
- Review and optimize office policies and procedures, particularly documentation and the filing system.
- Prepare spreadsheets, presentations, and statistical reports in terms of sales and marketing strategies.
- Meet visitors and provide general support to them.
- Significant experience with office management and daily operations.
- Good practical experience with MS Office.
- Excellent knowledge of office equipment, like printers and fax machines.
- Manage communications through social media: Facebook, Instagram, WhatsApp, TikTok.
- Attend to customer requests and resolve complaints.
- Respond to clients 'orders timely .
- Plan and schedule the timely delivery of their orders.
- Plan and schedule the marketing calendar for monthly promotional offers, photoshoot sessions, collaborators, and the marketing department.
- Recruitment process of staff and scheduling interviews for suitable candidates – both Mauritians and expats.
- Managing an up-to-date database for creditors, debtors, reports, and banking deposits.
- Liaise with outlets and shops responsible for all queries and issues regarding staff.
Kitchen Trainee
Phoenix Group Hotels - Chateau de la Chevre d'Or
Eze Village- France
05.2022 - 10.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Learned other teammates' work tasks to train as backup.
- Monitored inventory deliveries to minimize product losses and prep for service.
- Greeted customers and answered inquiries regarding menu items and specials.
Hotel Management Trainee
Constance Hotels Group - Belle Mare
Mauritius
09.2021 - 03.2022
- Performed front office duties by organizing desk spaces and replenishing office supplies
- Attend to phone call and customer request
- Managed inventory by verifying and signing for delivery dockets, ordering supplies, checking the quality and freshness of products, and performing daily inventory counts.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
Pastry Commis
Rogers Hospitality- Veranda Tamarin Hotel
Mauritus
11.2020 - 01.2021
- Followed food safety standards when handling ingredients.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Operated ovens and bakery equipment to prepare products according to recipes.
Kitchen Team Leader
Ireland Blyth Limited - Pick and Buy Ltd
Winner's Bambous - Gourmand Ile
02.2019 - 10.2020
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
Trainee Caregiver
On The Rocks
Roches Brunes
08.2018 - 01.2019
- Change the diapers of infants and toddlers.
- Organize activities or implement a curriculum that allows children to learn about the world and explore their interests.
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- assisting head teacher at all times
Customer Care Representative
First Communication Ltd
Ebene
02.2018 - 06.2018
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Trainee Sales Representative
Fix it Co Ltd
Liquid - Magic Lantern Rose -hill
11.2017 - 01.2018
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Provided product and technical support to customers.
- Built relationships with customers and community to promote long term business growth.
Education
Higher National Diploma - Hospitality Management Culinary Arts
EcoleHoteliere Sir Gaetan Duval
Ebene12.2022
University of Cambridge Higher School Certificate -
Mahatma Gandhi Secondary School
Moka11.2017
University of Cambridge - General Certificate of Education,
Mahatma Gandhi Secondary School
Moka 11.2015
Skills
- Leadership
- Team-Team Collaboration
- Time- Management
- Goal Orriented
- coaching
- Human resources management
- Organizational leadership
- Meeting facilitation
- Policies and procedures implementation
- Staff development
Languages
3,B1,3,B1,1,A1,6,C2
Education
Moka ,Moka,Ebene
Contact
Beau-bassin, Mauritius 71507
Timeline
Senior Administration Officer
Le Petit Four Ltd
07.2023 - Current
Kitchen Trainee
Phoenix Group Hotels - Chateau de la Chevre d'Or
05.2022 - 10.2022
Hotel Management Trainee
Constance Hotels Group - Belle Mare
09.2021 - 03.2022
Pastry Commis
Rogers Hospitality- Veranda Tamarin Hotel
11.2020 - 01.2021
Kitchen Team Leader
Ireland Blyth Limited - Pick and Buy Ltd
02.2019 - 10.2020
Trainee Caregiver
On The Rocks
08.2018 - 01.2019
Customer Care Representative
First Communication Ltd
02.2018 - 06.2018
Trainee Sales Representative
Fix it Co Ltd
11.2017 - 01.2018
Higher National Diploma - Hospitality Management Culinary Arts
EcoleHoteliere Sir Gaetan Duval
University of Cambridge Higher School Certificate -
Mahatma Gandhi Secondary School
University of Cambridge - General Certificate of Education,
Mahatma Gandhi Secondary School
Similar Profiles
KAMYA JONAHKAMYA JONAH
PASTRY AND BAKERY CHEF at Le Petit Village HotelPASTRY AND BAKERY CHEF at Le Petit Village Hotel
Meriem NaasMeriem Naas
Barista at Le Petit DepBarista at Le Petit Dep
Anna HaslamAnna Haslam
Owner at Le Petit Sweet BakeryOwner at Le Petit Sweet Bakery