Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hobbies and Interests
Hajatiana ANDRIAMAMPIONINA

Hajatiana ANDRIAMAMPIONINA

Beau Bassin-Rose Hill

Summary

Professional with high standards and strong background in maintaining cleanliness and hygiene. Known for reliable and thorough cleaning practices, contributing to healthier environment. Team-oriented with focus on collaboration and adaptability to meet changing needs. Skilled in using cleaning tools and following safety procedures.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

XCEED Customer Care
11.2024 - Current
  • Promoting current sales, promotions, and loyalty programs
  • Enhancing the customer experience during the sales process.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

MARITIME OPERATION EXECUTIVE (Port Agent)

STURROCK FLEX SHIPPING LTD
08.2023 - 08.2024
  • Send proforma invoices to shipowners or operators and collect payments before calls; Manage administrative formalities for the docking of ships (declaration to customs, harbor master's office, immigration, etc.)
  • Obtain documentation related to the call and ensure its proper regularity; Prepare and manage consignment documents (bills of lading, manifests, etc.) in the Customs systems. Keep customers and all parties involved informed of call forecasts (email, phone call, website, etc.);
  • Welcome and assist ships upon docking and departure, and as often as necessary during the stay at the quay; Ensure reporting throughout the call to the parties concerned 8- Prepare call accounts as soon as possible and proceed with recovery; Keep activity records.
  • Manage any complaints or incidents relating to port operations. Report significant events to management and propose solutions in the event of malfunctions.

Cleaner

STURROCK FLEX SHIPPING
03.2021 - 08.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.

Education

HSC/BAC degree -

GRIMALDI High School AKAMASOA
01.2019

GPA: 14.00

Certificates - STCW

Mauritius Maritime Training Academy, Mauritius
06-2025

Skills

  • Problem Solving
  • Flexibility
  • Communication Skills
  • Teamwork
  • Time Management
  • Housekeeping
  • Reliability and punctuality
  • Cleaning and sanitizing

Languages

ENGLISH Fluent (Spoken/Written/Reading)
FRENCH Intermediate (Spoken/Written/Reading)

Timeline

Customer Service Representative - XCEED Customer Care
11.2024 - Current
MARITIME OPERATION EXECUTIVE (Port Agent) - STURROCK FLEX SHIPPING LTD
08.2023 - 08.2024
Cleaner - STURROCK FLEX SHIPPING
03.2021 - 08.2023
GRIMALDI High School AKAMASOA - HSC/BAC degree,
Mauritius Maritime Training Academy - Certificates, STCW

Hobbies and Interests

Seeing Landscape, Meditation, Team Building, Nature

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Hajatiana ANDRIAMAMPIONINA