Hadiyah Bibi Assenjee Timol
Port Louis
Summary
Client Service Associate with strong organizational skills and a proven track record in delivering exceptional customer support. Expertise in communication and problem-solving, leading to improved customer satisfaction and loyalty. Committed to enhancing team performance through knowledge sharing and best practices in customer service operations. Seeking a role that values hard work and dedication.
Overview
8
8
years of professional experience
Work History
Customer Care Assistant
Emtel LTD
Port Louis
09.2024 - Current
- Developed effective relationships with customers by providing prompt service and support.
- Provided product knowledge to customers upon request.
- Resolved customer inquiries quickly and efficiently.
- Listened carefully to customer needs in order to provide solutions that best met their requirements.
- Maintained up-to-date knowledge of store policies related to payments, returns and exchanges.
- Performed other duties as assigned by management.
- Maintained a clean work area at all times.
- Maintained detailed records of all customer interactions using CRM software tools.
- Handled cash register operations accurately and efficiently.
Customer Service Clerk - After Sales
Courts Mammouth
Bagatelle Mall & Riche Terre Mall
08.2021 - 08.2024
- Company Overview: Good use of tools - MS OUTLOOK, MS NAV DYNAMICS, GOOGLE CHROME(COURTS MAMMOUTH.MU).
- Handling customers interactions promptly and effectively.
- Invoicing, reports, E-Invoice, Online Orders.
- Assisting and resolving inquiries or providing support to the customer and for the running of the business.
- Coordinating transport for pickup and deliveries for after sales parts.
- Generating Reports for Head Departments, to ensure every complaints is being cleared and for new one's.
- Checking and delivery of purchased items after concluding sales.
- Good use of tools - MS OUTLOOK, MS NAV DYNAMICS, GOOGLE CHROME(COURTS MAMMOUTH.MU).
Call Center Agent
Zafaire.com
Port Louis
05.2021 - 08.2021
- Assisting online clients.
- Advising for desired products and turning into sales.
- Enquiring to vendors for product information.
- Data entry on spreadsheet using Microsoft Excel.
- Replying to customers' queries on social media.
- Online bookings and orders via phone call.
Production Crew + Sales Girl
Patisserie Puits D'amour
Port Louis
02.2020 - 03.2021
- Deal with new and existing customers.
- Taking orders and respecting time frame for delivery.
- Helped in the production of special orders.
- Handling cash transactions.
- Good knowledge in the pastry field.
Sales Girl
Mega Health Pharmacy
Pamplemousses
11.2017 - 12.2017
- Assisting customers for their desired medications
Clerk
Tamam Pastry
Port Louis
03.2017 - 08.2017
- Data Entry
- Sorting and filling documents
- Responding to customers' order via phone
Education
School Certificate - ENGLISH LANGUAGE, ORAL ENGLISH, COMMERCE, TRAVEL AND TOURISM, BUSINESS STUDIES, PRINCIPLES OF ACCOUNTS, MATHEMATICS (A)
Muslim Girls' College
Port Louis01.2019
Primary school - ENGLISH, MATHEMATICS, FRENCH, SCIENCE, HISTORY AND GEOGRAPHY
Abdool Raman Govt School
Port Louis01.2013
Skills
- Customer service
- CRM software
- Invoicing
- Microsoft Excel
- Cash handling
- Product knowledge
- Data entry
- Complaint resolution
- Effective communication
- Time management
- Complaint handling
Personal Information
- Date of Birth: 02 November 2002
- Gender: Female
- Nationality: Mauritian
Hobbies and Interests
- Badminton
- Video games
- Content creator
Awards
- Social Work, MOVEMENT FEMME DE PLAINE VERTE
References
References available upon request.
Timeline
Customer Care Assistant
Emtel LTD
09.2024 - Current
Customer Service Clerk - After Sales
Courts Mammouth
08.2021 - 08.2024
Call Center Agent
Zafaire.com
05.2021 - 08.2021
Production Crew + Sales Girl
Patisserie Puits D'amour
02.2020 - 03.2021
Sales Girl
Mega Health Pharmacy
11.2017 - 12.2017
Clerk
Tamam Pastry
03.2017 - 08.2017
School Certificate - ENGLISH LANGUAGE, ORAL ENGLISH, COMMERCE, TRAVEL AND TOURISM, BUSINESS STUDIES, PRINCIPLES OF ACCOUNTS, MATHEMATICS (A)
Muslim Girls' College
Primary school - ENGLISH, MATHEMATICS, FRENCH, SCIENCE, HISTORY AND GEOGRAPHY
Abdool Raman Govt School
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