Open To Work
Gurpreet Singh
Quatre Bornes,Mauritius
Summary
Highly motivated and customer-focused professional with over 7 years of experience in customer service, cashiering, retail, and food service operations. Experienced in cash handling, billing, payment processing, customer relationship management, team coordination, and resolving customer queries efficiently. Currently working as an Assistant Manager, with experience in supervising daily operations, supporting team members, maintaining service standards, and ensuring customer satisfaction. Strong communication, leadership, problem-solving, and organisational skills, with the ability to work effectively under pressure in fast-paced environments. Fluent in English, hardworking, reliable, adaptable, and committed to delivering excellent customer service and contributing positively to organisational success.
Overview
2
2
Languages
5
5
years of post-secondary education
13
13
years of professional experience
Work History
ASSISTANT MANAGER
COL'CACCHIO
Quatre Bornes , Mauritius
11.2024 - 10.2026
- Assisted management in daily operations and team coordination.
- Supported staff training and development initiatives for improved performance.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
CUSTOMER SERVICE ASSOCIATE
BAKE WISH PVT. LTD. ( BAKINGO )
Gurugram , India
07.2024 - 11.2024
- Resolved customer queries by utilising in-depth product knowledge.
- Prioritised tasks effectively for optimal productivity during peak hours.
- Maintained high level of patience when dealing with difficult customers, resulting in peaceful resolutions.
CUSTOMER SERVICE ASSOCIATE
MARKS & SPENCER
03.2023 - 09.2023
HEAD CASHIER & CRM
SODHI SUPER MARKET
Gurugram , India
10.2021 - 03.2023
- Coordinated breaks for cashiers, ensuring continuous cover at tills during peak hours.
- Managed till floats accurately for financial integrity.
- Operated till system accurately, minimising errors during transactions.
- Resolved customer complaints with tact and professionalism for optimal satisfaction.
- Counted money in cash drawers at the beginning of shifts to ensure accurate transactions.
- Reduced queue times by speeding up transaction processes without compromising on accuracy or customer service quality.
- Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
DATA ANALYST
INTELLI-SCAN TECHNOLOGIES
Gurugram , India
05.2021 - 09.2021
DRIVER
UBER
Gurugram , India
11.2017 - 01.2020
CUSTOMER SERVICE ASSOCIATE
ESSILOR INDIA PVT. LTD.
Gurugram , India
12.2015 - 10.2017
CUSTOMER SERVICE ASSOCIATE
LIFE STYLE ( LANDMARK GROUP )
Gurugram , India
08.2013 - 08.2015
- Handling Customers, Suggest them as per market trend.
- Complete their needs.
- Do Billing at Billing Department.
- Supervision of incoming and outgoing Apparels.
- Storing of Apparels in racks with proper Size & Colours.
- Display Apparels on floor with proper sizes.
- Going for Customer Support in others Stores.
- Responsible to follow KRA & 5S in work Place.
Education
M.B.A -
SHUBH BHARTI UNIVERSITY
India 02.2019 - 06.2021
B.Com -
MADHURAI KAMRAJ UNIVERSITY
India 06.2014 - 05.2017
Skills
- Work pressure
- Dedication
- Honesty
- Hardworking
- Curiosity
- Quick Learning
- Adopting new techniques
- Enhancing knowledge
- Microsoft office
- Customer service
- Team coordination
- Leadership
- Strategic planning
Accomplishments
- 08/01/23, Employee of the Month in Marke & Spencer.
- 10/01/24, Process Topper and CSAT Topper.
Hobbies
- Cooking
- Cricket
Languages
Punjabi, Hindi
First Language
English
Advanced
C1
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteOpen to relocation: Yes
Timeline
ASSISTANT MANAGER
COL'CACCHIO
11.2024 - 10.2026
CUSTOMER SERVICE ASSOCIATE
BAKE WISH PVT. LTD. ( BAKINGO )
07.2024 - 11.2024
CUSTOMER SERVICE ASSOCIATE
MARKS & SPENCER
03.2023 - 09.2023
HEAD CASHIER & CRM
SODHI SUPER MARKET
10.2021 - 03.2023
DATA ANALYST
INTELLI-SCAN TECHNOLOGIES
05.2021 - 09.2021
M.B.A -
SHUBH BHARTI UNIVERSITY
02.2019 - 06.2021
DRIVER
UBER
11.2017 - 01.2020
CUSTOMER SERVICE ASSOCIATE
ESSILOR INDIA PVT. LTD.
12.2015 - 10.2017
B.Com -
MADHURAI KAMRAJ UNIVERSITY
06.2014 - 05.2017
CUSTOMER SERVICE ASSOCIATE
LIFE STYLE ( LANDMARK GROUP )
08.2013 - 08.2015