Gurayya Ramakrishna
Central Flacq,Mauritius
Summary
Highly experienced and dedicated professional with over 25 years of experience in the hospitality industry. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills. Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty. Graduated with merit from the Hotel School of Mauritius and possess extensive experience working on cruise lines and in various restaurants and hotels. Proven ability to oversee restaurant operations and deliver exceptional customer service. Strong attention to detail and excellent communication skills. Fluent in English and French.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Restaurant Manager
Long Beach Resort
Mauritius
02.2020 - 07.2023
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Analysed operations to improve restaurant efficiency and service levels.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Delivered in-depth training to customer-facing staff, promoting strong service performance
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Established safe and secure dining environment with strong sanitation standards.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Cultivated positive working and dining environment for up to 500 guests.
Tech support
AT&T Uverse, Slovakia
Kosice
05.2018 - 12.2019
- Offered bespoke solutions to tackle security and performance issues.
- Communicated technical concepts to customers clearly by phone, email and online chat.
- Gave first-line support to customers within agreed Service Line Agreement (SLA).
- Provided remote support for product functionality, maintenance and troubleshooting.
- Researched and investigated client complaints to make recommendations and action plans.
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Reduced escalation workload and maintained timely feedback to management.
Bartender
Sticks n Sushi, Krudhuset
Copenhagen
03.2016 - 08.2017
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Maintained bar stocks, replenishing daily as necessary.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Senior Waiter
Oliver And The Black Circus
Copenhagen
11.2014 - 12.2015
- Maintained high standards of food hygiene and customer service with strong quality and accuracy.
- Provided prompt and courteous table service to 85 guests daily.
- Supervised operations in fast-paced restaurant, managing team of 10+ wait staff.
- Clearly communicated customer dietary and allergy concerns to kitchen team.
- Ensured smooth running of operations, conducting pre-shift briefings to provide direction on daily priorities.
Senior Waiter
Tribeca NV/Tribeca ND
Copenhagen
06.2014 - 11.2014
- Championed exceptional customer service standards in line with restaurant targets.
- Managed cash and card payments, gift vouchers and deposits.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Monitored and supported commis waiters to uphold restaurant standards.
- Ensured smooth running of operations, conducting pre-shift briefings to provide direction on daily priorities.
Senior Waiter
Karma Fuduraku, Karma Sushi
Copenhagen
12.2013 - 05.2014
- Communicated passion and knowledge of Pan Asian cuisine with restaurant guests.
- Monitored and supported commis waiters to uphold restaurant standards.
- Maintained clean front of house and work areas by adhering to agreed cleaning schedule.
- Improved efficiencies during peak times by assisting kitchen with food preparation and plating.
- Clearly communicated customer dietary and allergy concerns to kitchen team.
Barman & Waiter
Tivoli Hotel & Congress Center
Copenhagen
05.2013 - 12.2013
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained bar stocks, replenishing daily as necessary.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Waiter
Relais & Chateaux -M/V Silver Spirit- Silversea Cruises
07.2012 - 01.2013
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Greeted guests pleasantly and professionally, promoting positive customer experiences from arrival to departure.
Asst Restaurant Manager
Long Beach Resort&Spa
12.2011 - 07.2012
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Ensured high performance standards through regular staff training.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
- Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
Waiter
M/V Crystal Serenity, Crystal Cruises, Worldwide
05.2010 - 12.2011
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Waiter
Uniworld River Cruise-River Queen -River Beatrice
Europe
09.2009 - 01.2010
- Supported restaurant set-up, cleaning and preparations, readying appropriately for first customer arrivals.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waiter & Butler
M/V Tia Moana - Nomade Yachting, Bora Bora
Tahiti
08.2008 - 10.2008
Waiter
M/V Queen, Cunard Cruise Line, Worldwide
05.2006 - 03.2008
Waiter
M/V Mercury- Celebrity Cruise Lines, Worldwide
05.2005 - 10.2005
B.Man/Asst.Bar Manager
Club Med Village
05.2004 - 01.2005
Waiter
M/V, Club Med 2,
Cruising
10.2003 - 03.2004
Waiter
Le St-Geran Hotel
Mauritius
08.2003 - 10.2003
Waiter
Le Touessrok Hotel
Mauritius
06.2001 - 08.2003
Waiter
Relais, Lemuria Resort Of Praslin
Seychelles
09.2000 - 05.2001
Waiter
Le Coco Beach Hotel
Mauritius
05.1997 - 10.1999
Education
Graduate - Hotel Management
White Star Academy
Cunard 05.2006 - 12.2007
NTC 3 - Food & Beverage
Hotel School Of Mauritius
Mauritius 01.1999 - 05.2001
S.C - Academic exams from Cambridge University
P.B.B.College
Mauritius 01.1996 - 01.1997
Skills
- Hospitality business management
- Food plating and presentation
- Restaurant cost control
- Recipes and menu planning
- Performance and wage reviews
- End-of-day reconciliation
- Produce costings
- Cost-controls
- Natural leader
- Service-orientated
- Staff scheduling
- Front of House (FOH) recruitment
- Food preparation and safety
- Dining room preparation
- Employee management
- Point of Sale system operation
Accomplishments
- I spent the first Years of my career working for the most prestigious hotels in the Indian Ocean (members of The Leading Hotels of the World) In my 18 years of experience I had the opportunity to serve many famous and highly influenced personalities like; Late Sir Nelson Mandela, His excellency Sheik Al Maktoum of Dubai, Her majesty Queen Elizabeth the 2nd,Mrs Carol Thatcher(daughter of former British prime minister Margaret Thatcher),and many others.
Certification
Solving Problems As A Team,
Setting Performance Goals,
Providing And Receiving Effective Feedback,
Positive Discipline,
Managing Change,
Principals Of Leadership (Part 1&2),
Delegating Effectively,
Basics Of Effective Communication,
White Star Service,
Chemical Awareness,
Norovirus,
Basics Of Budgeting,
Financial Basics For Non- Financial Managers,
Personal Survival Techniques,
Familiarisation, Basic Safety And Instruction For All Seafarers,
Crowd Management Training,
Safety Training For Personel Providing Direct Service To Passengers,
Personal Grooming & Self Management Training Program,
Food Safety Essential Course,
Professional Waiters Course
Interests
Hobbies & Interests
, Football, Biking, Volleyball, Music, Reading, Poker, Outdoor activities.
Languages
English
Fluent
French
Native
Italian
Elementary
Slovak
Elementary
Timeline
Restaurant Manager
Long Beach Resort
02.2020 - 07.2023
Tech support
AT&T Uverse, Slovakia
05.2018 - 12.2019
Bartender
Sticks n Sushi, Krudhuset
03.2016 - 08.2017
Senior Waiter
Oliver And The Black Circus
11.2014 - 12.2015
Senior Waiter
Tribeca NV/Tribeca ND
06.2014 - 11.2014
Senior Waiter
Karma Fuduraku, Karma Sushi
12.2013 - 05.2014
Barman & Waiter
Tivoli Hotel & Congress Center
05.2013 - 12.2013
Waiter
Relais & Chateaux -M/V Silver Spirit- Silversea Cruises
07.2012 - 01.2013
Asst Restaurant Manager
Long Beach Resort&Spa
12.2011 - 07.2012
Waiter
M/V Crystal Serenity, Crystal Cruises, Worldwide
05.2010 - 12.2011
Waiter
Uniworld River Cruise-River Queen -River Beatrice
09.2009 - 01.2010
Waiter & Butler
M/V Tia Moana - Nomade Yachting, Bora Bora
08.2008 - 10.2008
Graduate - Hotel Management
White Star Academy
05.2006 - 12.2007
Waiter
M/V Queen, Cunard Cruise Line, Worldwide
05.2006 - 03.2008
Waiter
M/V Mercury- Celebrity Cruise Lines, Worldwide
05.2005 - 10.2005
B.Man/Asst.Bar Manager
Club Med Village
05.2004 - 01.2005
Waiter
M/V, Club Med 2,
10.2003 - 03.2004
Waiter
Le St-Geran Hotel
08.2003 - 10.2003
Waiter
Le Touessrok Hotel
06.2001 - 08.2003
Waiter
Relais, Lemuria Resort Of Praslin
09.2000 - 05.2001
NTC 3 - Food & Beverage
Hotel School Of Mauritius
01.1999 - 05.2001
Waiter
Le Coco Beach Hotel
05.1997 - 10.1999
S.C - Academic exams from Cambridge University
P.B.B.College
01.1996 - 01.1997
Solving Problems As A Team, Setting Performance Goals, Providing And Receiving Effective Feedback, Positive Discipline, Managing Change, Principals Of Leadership (Part 1&2), Delegating Effectively, Basics Of Effective Communication, White Star Service, Chemical Awareness, Norovirus, Basics Of Budgeting, Financial Basics For Non- Financial Managers, Personal Survival Techniques, Familiarisation, Basic Safety And Instruction For All Seafarers, Crowd Management Training, Safety Training For Personel Providing Direct Service To Passengers, Personal Grooming & Self Management Training Program, Food Safety Essential Course, Professional Waiters Course
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