Gulshan Groochurn
Riviere Des Anguilles
Summary
Dynamic Operations & Administration Supervisor at Curious Chamarel, adept at enhancing team collaboration and driving continuous improvement initiatives. Skilled in recordkeeping and employee supervision, I successfully streamlined workflows, resulting in increased productivity and operational efficiency. Committed to delivering exceptional customer service while maintaining financial accountability within the department.
Overview
18
18
years of professional experience
Work History
Operations & Administration Supervisor
Curious Chamarel
01.2023 - Current
- Coordinated cross-departmental initiatives to enhance communication between teams and increase overall company effectiveness.
- Maintained accurate records of departmental expenses and budget allocations, ensuring financial accountability within the team.
- Championed continuous improvement initiatives that resulted in streamlined workflows and more efficient operations across the board.
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Oversaw recruitment efforts within the department to attract top talent and maintain optimal staffing levels at all times.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Shanti Maurice
Assistant Bar Manager
09.2022 - 11.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Outlet Manager
Reve Du Dodo LTD Beluga Restaurant & Lodge
02.2022 - 09.2022
- Answered questions about store policies and addressed customer concerns.
- Supervised and effectively trained Number employees to decrease process lags and boost productivity.
- Promoted business strategy by implementing improvements based on guest feedback.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
Assistant Bar Manager
Heritage Le Telfair Golf & Spa Resort
07.2018 - 12.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Head Bartender
Heritage Le Telfair Golf & Spa Resort
07.2015 - 06.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
Barmen
Heritage Le Telfair Golf & Spa Resort
12.2011 - 11.2015
- Built relationships with vendors to manage orders and negotiate costs.
- Supported management in the planning and execution of promotional events to attract new customers.
- Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
- Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
Bar Waiter
Le Telfair Golf & Spa Resort
04.2010 - 11.2011
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
Bar Helper
Le Telfair Golf & Spa Resort
10.2007 - 03.2010
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
- Collaborated with kitchen staff to coordinate food orders and maintain smooth communication between front-and back-of-house teams.
- Maintained a clean and organized bar area, adhering to health and safety regulations.
Education
Accounting Clerk -
Supervisory Level -
2018
Bartender Level One International Course -
2010
Spreadsheet Processing -
2006
Practical Data Processing -
2006
School Certificate -
2006
Word Processing -
2004
Skills
- Office management
- Customer service
- Problem-solving
- Attention to detail
- Recordkeeping and file management
- Team collaboration
- Verbal and written communication
- Decision-making
- Client communication
- Employee supervision
- Data entry
- Work Planning and Prioritization
Timeline
Operations & Administration Supervisor - Curious Chamarel
01.2023 - Current
Shanti Maurice - Assistant Bar Manager
09.2022 - 11.2022
Outlet Manager - Reve Du Dodo LTD Beluga Restaurant & Lodge
02.2022 - 09.2022
Assistant Bar Manager - Heritage Le Telfair Golf & Spa Resort
07.2018 - 12.2021
Head Bartender - Heritage Le Telfair Golf & Spa Resort
07.2015 - 06.2018
Barmen - Heritage Le Telfair Golf & Spa Resort
12.2011 - 11.2015
Bar Waiter - Le Telfair Golf & Spa Resort
04.2010 - 11.2011
Bar Helper - Le Telfair Golf & Spa Resort
10.2007 - 03.2010
PSI - Accounting Clerk,
VLH Training LTD - Supervisory Level ,
Grays - Bartender Level One International Course,
City & Guild - Spreadsheet Processing,
City & Guild - Practical Data Processing ,
Newton College - School Certificate,
City & Guild - Word Processing ,
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