Guillaume Comaren
Eau Coulée,PL
Summary
A Team player and a Leader who prioritizes employees growth and well-being, with a strong commitment to enhance productivity, maintaining high-quality standards., developing effective strategies, and implementing robust quality control programs. Showcases strong leadership skills, adept at fostering team collaboration and instilling a culture of continuous improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Head of Quality
CSL Mauritius Telecom
Ebene
10.2012 - 04.2024
- Lead the development of quality systems and processes to ensure product compliance with applicable standards.
- Organized and conducted internal audits to assess conformance with ISO 9001 requirements.
- Developed, implemented, and monitored corrective action plans in response to audit findings and customer feedback.
- Monitored performance of products against established standards, identified issues, and recommended actions for improvement.
- Managed team of quality assurance professionals responsible for ensuring product safety and reliability.
- Conducted risk assessments to identify potential areas of non-compliance with regulatory requirements.
- Collaborated with cross-functional teams to ensure that all processes are compliant with relevant regulations.
- Drafted policies and procedures related to Quality Assurance activities.
- Provided technical guidance on product design and development projects to assure compliance with industry standards.
- Participated in supplier evaluations to ensure conformity with customer specifications.
- Maintained records of nonconformances, corrective actions taken, customer complaints.
- Inspected incoming materials for defects or discrepancies prior to acceptance into inventory.
- Ensured that all manufacturing operations adhere strictly to Good Manufacturing Practices.
- Investigated customer concerns regarding quality issues and developed solutions accordingly.
- Established a continuous improvement program focused on process optimization and cost reduction initiatives.
- Coordinated training sessions for personnel involved in Quality Assurance activities.
- Analyzed data from production runs and identified trends or patterns indicative of potential quality problems.
- Reviewed documents such as test protocols and reports, certificates of analysis., for accuracy prior to release.
- Performed root cause analysis on failed products or components using statistical techniques such as SPC or DOE.
- Trained and developed employees in effort to contribute to overall professional growth.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
Team Leader
AXA Customer Services
Coromandel
07.2010 - 10.2012
- Provided coaching and feedback on employee performance, encouraging professional development.
- Conducted regular performance reviews to assess individual team member progress.
- Developed strategies for problem solving and conflict resolution among team members.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Established clear expectations for employees, providing guidance when needed.
Education
Bachelor in Business Management -
UOM
Reduit Mauritius05-2023
School Certificate -
St Mary's College
Rose Hill02-2006
Skills
- Customer complaint handling
- Quality system review
- Quality Management Systems
- Operational Improvements
- Problem-solving abilities
- Analytical mindset
- Operation Monitoring
- Continuous Improvement
- Customer Satisfaction
- Customer Needs Assessment
- Operational Reporting
- Data Analysis
- Lean Six Sigma process improvements
- Microsoft Office
- Supervision and leadership
- Customer Retention
Certification
- Yello Belt Lean Six Sigma
- Valid Driving License
- MQA Approved Trainer
Languages
French
First Language
English
Intermediate (B1)
B1
Timeline
Head of Quality
CSL Mauritius Telecom
10.2012 - 04.2024
Team Leader
AXA Customer Services
07.2010 - 10.2012
- Yello Belt Lean Six Sigma
- Valid Driving License
- MQA Approved Trainer
Bachelor in Business Management -
UOM
School Certificate -
St Mary's College
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