Guilianne Sew Chung Hong
Mauritius,Vacoas, Mauritius
Summary
Dynamic professional with comprehensive experience in global transactional banking, correspondent banking and financial institutions. Strong capabilities in market research and industry networking. Known for effectively collaborating with international banks, enhancing client relationships, client cross border transactional experience, product and services and digitalisation in banking and driving business growth through informed financial strategies.
Overview
6
6
years of professional experience
Work History
Correspondent Bank Analyst
The Mauritius Commercial Bank Ltd
, Port- Louis, Mauritius
04.2024 - Current
- Broad knowledge in global transactional banking, in corporate investment banking.
- Researched industry developments to support accurate reporting and analysis.
- Collaborate with international banks such as JP Morgan, Citi Bank, and CIBC, among others.
- Maintained a network of contacts within the financial sector.
- Assisted in developing content strategies aligned with the bank's communication goals.
- Analyzed customer's financial information to determine the best banking products for them.
- Maintained knowledge of current industry trends related to banking products and services.
- Identified opportunities for cross-selling new banking products or services to existing clients.
Customer Service Representative
The Mauritius Commercial Bank
, Port-Louis, Mauritius
08.2019 - 04.2024
- Provided customer support through phone and email communication channels.
- Resolved client inquiries and issues with professionalism and efficiency.
- Handled account-related requests while ensuring compliance with policies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Trainee
The Mauritius Commercial Bank Ltd
, Port-Louis, Mauritius
06.2019 - 07.2019
- Assisted in preparing reports and presentations for team meetings.
- Worked alongside senior team members to learn related job tasks and roles.
- Provided support to existing staff on various tasks and duties.
Education
Bachelor in Business Management And Leadership - Business Management
Curtin University
Moka, Mauritius12-2022
High School Diploma -
Loretto College of Quatre-Bornes
Quatre-Bornes10-2018
Skills
- Financial analysis
- Transactional banking
- Banking products
- Market research
- Customer relationship management
- Industry networking
- Critical thinking
- Analytical skills
- Team collaboration
- Effective communication
- Adaptability
Affiliations
- Pottery
- Music
Languages
French
First Language
English
Proficient (C2)
C2
Creol
Proficient (C2)
C2
Timeline
Correspondent Bank Analyst
The Mauritius Commercial Bank Ltd
04.2024 - Current
Customer Service Representative
The Mauritius Commercial Bank
08.2019 - 04.2024
Trainee
The Mauritius Commercial Bank Ltd
06.2019 - 07.2019
Bachelor in Business Management And Leadership - Business Management
Curtin University
High School Diploma -
Loretto College of Quatre-Bornes
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