Gracia Ndaya
Flic en Flac,BL
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress
Gelato Heaven Ltd.
Flic en flac, Black River
08.2024 - 08.2025
- Supported team members during busy shifts to maintain service flow and efficiency.
- Resolved customer inquiries and concerns with professionalism and courtesy.
- Assisted in maintaining cleanliness of dining area and utensils.
- Handled cash transactions and processed payments efficiently at the register.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Performed basic math calculations when computing bills for customers' meals.
- Trained new employees to perform duties.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked with guests to get feedback on the food served, and resolved issues.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Participated in team meetings to discuss new menu items or changes in policy.
- Utilized the POS system to total meal costs.
- Prepared checks accurately and processed payments promptly.
- Bussed tables as needed during peak hours.
- Responded to cleaning duties at the end of the shift.
Waitress
Kogi Kogi
Flic en flac, Black River
05.2024 - 08.2024
- Responded to cleaning duties at the end of the shift.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Processed payments accurately using cash registers or POS systems.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Performed basic math calculations when computing bills for customers' meals.
- Provided accurate change for cash transactions using a cash register system.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Replenished beverages when necessary.
- Prepared checks accurately and processed payments promptly.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled cash transactions and processed payments efficiently at the register.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Took food and drink orders accurately from customers at tables.
- Delivered orders promptly to ensure customer satisfaction and quality service.
Education
High School Diploma -
British International School of Lubumbashi
Lubumbashi, DR Congo07-2023
Skills
- Cash handling
- POS system operation
- Team collaboration
- Time management
- Conflict resolution
- Employee training
- Basic math calculations
- Reservation management
Languages
French
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Swahili
Intermediate (B1)
B1
Certification
- International Foundation Programme in Law and International Relations
Websites
Timeline
Waitress
Gelato Heaven Ltd.
08.2024 - 08.2025
Waitress
Kogi Kogi
05.2024 - 08.2024
High School Diploma -
British International School of Lubumbashi