Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Govinda Singh

Govinda Singh

Grand Port

Summary

Customer service professional with over 6 years of experience in international airport and luxury hospitality environments. Experienced in delivering safety-focused service, remaining calm under pressure, and working effectively within multicultural teams. Strong communication skills, high grooming standards, and a genuine passion for aviation and passenger care.

Overview

8
8
years of professional experience

Work History

Assistant Bartender

Jif Mauritius - Take Off Bar
07.2022 - Current
  • Assist with Opening/ Closing task, maintaining inventory, monitor guest flow while ensuring health and safety standards towards the guest and team members.
  • Develop knowledge of Drink recipes, service Standard and bar skills to successfully develop and lead further.
  • Greetings Guest taking orders during busy time while ensuring my front and back area clean up.
  • Taking account of cash tally and closing procedures along with shift handover.

waiter

Zayaan Corner- Fast Food Restaurant
06.2020 - 07.2022
  • Help customers find seating during busy hours.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Answered customers' questions, recommended items, and recorded order information.

Bar Waiter

Shandrani Beachcomber Resort & Spa
07.2019 - 04.2020
  • Cultivated warm relationships with regular customers.
  • Implemented strategies for upselling specialty cocktails, enhancing guest experience and increasing sales revenue.
  • Collaborated with bartenders to ensure timely preparation of drinks for efficient service.

Waiter

Amedee Maingard Vip Lounge
03.2018 - 07.2019
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.

Education

National Certificate Level 2 - Restaurant & Bar Service

Ecole Hotelière Sir Gaëtan Duval
Ebène, Mauritius
01.2021

No Degree - High School Certificate

Hamilton College
Mahébourg, Mauritius
01.2016

Skills

  • Customer Service
  • Communication
  • Safety Awareness
  • Hygiene Standards
  • Conflict Handling
  • Complaint Resolution
  • Teamwork
  • Cultural Awareness
  • Collaboration
  • Flexibility
  • Adaptability
  • Professional Grooming
  • Self-Motivated
  • Positive Attitude
  • Patience and empathy
  • Problem-solving

Languages

English
French
Mauritian Creole

Personal Information

  • Date of Birth: 04/10/99
  • Nationality: Mauritian

Timeline

Assistant Bartender

Jif Mauritius - Take Off Bar
07.2022 - Current

waiter

Zayaan Corner- Fast Food Restaurant
06.2020 - 07.2022

Bar Waiter

Shandrani Beachcomber Resort & Spa
07.2019 - 04.2020

Waiter

Amedee Maingard Vip Lounge
03.2018 - 07.2019

National Certificate Level 2 - Restaurant & Bar Service

Ecole Hotelière Sir Gaëtan Duval

No Degree - High School Certificate

Hamilton College
Govinda Singh