Govind Sarasvadee
Summary
Highly motivated and results-driven professional with a strong background in leadership, customer service, and teamwork. Proficient in Microsoft Word, Excel, and POS systems, with proven expertise in task delegation and invoicing. Adept at fostering a collaborative work environment to achieve organisational goals. Committed to continuous improvement and excellence in all tasks undertaken.
Overview
10
10
years of professional experience
2015
2015
years of post-secondary education
Work History
Shop Manager
Garabato Company
Riu, Le Morne
10.2024 - Current
- Supervised daily store operations, ensuring smooth workflow and maintaining high standards of customer service and store presentation.
- Led and motivated a team of eight employees, providing guidance, training, and performance feedback to enhance productivity and customer satisfaction.
- Solved customer complaints efficiently whilst maintaining high standards of service delivery.
- Managed inventory levels, ensuring stock was properly ordered, organized, and rotated, minimizing stockouts and overstock situations.
- Developed and implemented sales strategies to meet or exceed revenue targets, including upselling, promotions, and product displays.
- Maintained strong relationships with customers, addressing concerns and resolving complaints to ensure a positive shopping experience.
- Monitored sales performance and prepared reports for upper management, identifying trends and recommending strategies for improvement.
- Trained new hires in store procedures, product knowledge, and customer service techniques.
- Ensured adherence to company policies and procedures, including health and safety regulations and loss prevention strategies.
- Managed store budgets and controlled costs to ensure the store operated within financial guidelines.
- Coordinated with suppliers and vendors to ensure timely delivery of products and accurate stock levels.
- Organized and led team meetings to communicate store goals, promotions, and performance updates.
- Implemented visual merchandising plans to create an engaging store layout and attract customer interest.
Shop supervisor
Rogers Hospitality Heritage Awali
09.2024 - 10.2024
Shop Supervisor
Rogers Hospitality Veranda Tamarin
Tamarin
09.2023 - 09.2024
- Performed quality control checks on all incoming and outgoing goods
- Resolved customer complaints in a timely manner
- Evaluated employee performance against established goals and objectives
- Coordinated with other departments regarding delivery times of finished products
- Monitored employee attendance and timekeeping records for accuracy
- Maintained inventory levels by ordering supplies as needed
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance
- Conducted regular performance evaluations to identify areas for improvement among staff members
- Established effective communication channels between departments within the organization
- Provided customer service to ensure customer satisfaction with products and services
- Enforced company policies and standards to ensure compliance with regulations
- Developed strategies for improving efficiency and productivity within the shop environment
- Kept detailed track of inventories and supplies using computer software
- Received items and orders and checked items for quality and accuracy against documentation
- Built and maintained sound business relationships with vendors and suppliers
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues
- Conducted regular staff meetings to communicate goals and solicit feedback
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Trained and monitored employees to teach daily tasks and improve performance
- Coached staff on strategies to enhance performance and improve customer relations
- Delegated work to staff, setting priorities and goals
Acting Boutique Supervisor
VERANDA TAMARIN
06.2023 - 09.2023
- Assisted Shop Manager to achieve sales targets
- Assisted in the training of new staff members
- Handled cash and performed banking duties
- Assisted Finance team in conducting inventory and spot checks
- Organized and planned workloads efficiently
- Monitored and verified all incoming inventory to ensure accurate delivery quantities from suppliers
- Initiated purchase requisitions to replenish inventory
- Manage the transfer of product to other hotels
- Trained new employees on product knowledge, customer service protocols and operational procedures
- Mentored newly hired staff in upselling techniques to improve sales
- Trained, managed and motivated employees to promote professional skill development
Shop Assistant
Rogers Hospitality Heritage Le Telfair
10.2016 - 06.2023
- Welcome and assist guest! Welcomed and assisted guests, while providing exceptional customer service
- Oversaw and executed purchase requisitions for restocking
- Maintained orderly and organized product records through efficient data entry processes
- Placed barcodes on products for storage and display
- Effectively overseeing inventory management for the shop
- Maintained cleanliness and organization of shop, ensuring products were well displayed and properly stocked
- Implementing effective strategies to handle and balance the cash box
- Collaborated with Supplier in verifying the correctness of invoices and quantities upon delivery
- Assisted Finance Team with inventory management
- Maintained excellent communication through email correspondence
Kids club Entertainer
Rogers Hospitality Heritage Le Telfair
12.2014 - 10.2016
Education
School Certificate -
Swami Vivekananda State Secondary school
Skills
- Self-Motivation
- Leadership
- Customer Service
- Microsoft Word
- Excel
- Teamwork
- POS Systems
- Task Delegation
- Invoicing
Languages
FRENCH
ENGLISH
Custom
- Baking pastry
- Activities with friends
- Reading
- Dancing
Timeline
Shop Manager
Garabato Company
10.2024 - Current
Shop supervisor
Rogers Hospitality Heritage Awali
09.2024 - 10.2024
Shop Supervisor
Rogers Hospitality Veranda Tamarin
09.2023 - 09.2024
Acting Boutique Supervisor
VERANDA TAMARIN
06.2023 - 09.2023
Shop Assistant
Rogers Hospitality Heritage Le Telfair
10.2016 - 06.2023
Kids club Entertainer
Rogers Hospitality Heritage Le Telfair
12.2014 - 10.2016
School Certificate -
Swami Vivekananda State Secondary school
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