Govind Sarasvadee
Baie Du Cap,PW
Summary
Skilled Boutique Supervisor with hands-on experience in managing high-end retail operations. Strong understanding of effective sales strategies, inventory control, and customer relationship management, which have spurred significant growth in previous workplaces. Notable for leadership skills and ability to inspire teams towards achieving sales targets while maintaining a positive shopping environment.
Overview
10
10
years of professional experience
Work History
Shop Supervisor
Rogers Hospitality Veranda Tamarin
Tamarin
09.2023 - Current
- Performed quality control checks on all incoming and outgoing goods.
- Resolved customer complaints in a timely manner.
- Evaluated employee performance against established goals and objectives.
- Coordinated with other departments regarding delivery times of finished products.
- Monitored employee attendance and timekeeping records for accuracy.
- Maintained inventory levels by ordering supplies as needed.
- Directed daily operations of the shop, including scheduling personnel, assigning tasks, and monitoring performance.
- Conducted regular performance evaluations to identify areas for improvement among staff members.
- Established effective communication channels between departments within the organization.
- Provided customer service to ensure customer satisfaction with products and services.
- Enforced company policies and standards to ensure compliance with regulations.
- Developed strategies for improving efficiency and productivity within the shop environment.
- Kept detailed track of inventories and supplies using computer software.
- Received items and orders and checked items for quality and accuracy against documentation.
- Built and maintained sound business relationships with vendors and suppliers.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Trained and monitored employees to teach daily tasks and improve performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Delegated work to staff, setting priorities and goals.
Acting Boutique Supervisor
VERANDA TAMARIN
06.2023 - 09.2023
- Assisted Shop Manager to achieve sales targets
- Assisted in the training of new staff members
- Handled cash and performed banking duties
- Assisted Finance team in conducting inventory and spot checks
- Organized and planned workloads efficiently
- Monitored and verified all incoming inventory to ensure accurate delivery quantities from suppliers
- Initiated purchase requisitions to replenish inventory
- Manage the transfer of product to other hotels.
- Trained new employees on product knowledge, customer service protocols and operational procedures.
- Mentored newly hired staff in upselling techniques to improve sales.
- Trained, managed and motivated employees to promote professional skill development.
Shop Assistant
Rogers Hospitality Heritage Le Telfair
12.2014 - 09.2023
- Welcome and assist guest!Welcomed and assisted guests, while providing exceptional customer service
- Oversaw and executed purchase requisitions for restocking
- Maintained orderly and organized product records through efficient data entry processes
- Placed barcodes on products for storage and display
- Effectively overseeing inventory management for the shop
- Maintained cleanliness and organization of shop, ensuring products were well displayed and properly stocked.
- Implementing effective strategies to handle and balance the cash box
- Collaborated with Supplier in verifying the correctness of invoices and quantities upon delivery.
- Assisted Finance Team with inventory management.
- Maintained excellent communication through email correspondence
Education
School Certificate -
Swami Vivekananda State Secondary school
11.2014
Skills
- Self-Motivation
- Leadership
- Customer Service
- Microsoft Word
- Excel
- Teamwork
- POS Systems
- Task Delegation
- Invoicing
Languages
- FRENCH- Fluent
- ENGLISH - Fluent
Hobbies and Interests
- Baking pastry
- Activities with friends
- Reading
- Dancing
Timeline
Shop Supervisor
Rogers Hospitality Veranda Tamarin
09.2023 - Current
Acting Boutique Supervisor
VERANDA TAMARIN
06.2023 - 09.2023
Shop Assistant
Rogers Hospitality Heritage Le Telfair
12.2014 - 09.2023
School Certificate -
Swami Vivekananda State Secondary school
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