Raksha Devi Gopaul
Summary
Proven track record in enhancing the vetting and recruitment processes at Atalian Interactive Ltd, demonstrating exceptional analytical skills and innovation. Excelled in maintaining confidentiality and improving customer service standards, achieving significant operational efficiencies. Skilled in report writing and independent project management, consistently delivering beyond expectations.
Overview
4
4
years of professional experience
Work History
Senior HR Support Officer
Atalian Interactive Ltd
05.2022 - Current
- To manage and administer the screening and vetting function of the business, ensure all applicants vetting is completed.
- To support the Operations Support Manager, ensuring all vetting and referencing is complete for all applicants and the correct documentation is recorded and filed.
- To carry out vetting procedures for new applicants in accordance with UK vetting law – BS 7858, in order to conform to legislative requirements.
- To ensure accurate records are kept of all new starters and the documentation that needs to be received, and to update as and when this is completed.
- To support the co-ordination and administration of end-to-end recruitment processes for new candidates including licensing (where applicable).
- To maintain data and personnel records in a confidential and professional manner, protecting the rights of the individual.
- Deal with queries over phone or via email.
- Perform daily security reports.
- Assist the team with their queries.
Internship Student
Cim Finance
10.2021 - 01.2022
- Ensuring collection of arrears
- Providing effective and efficient customer service
- Assisting and supporting in the achievement of the company's objectives
- Discuss with customer on credit solutions as defined per the Collections and Recovery Process, Policy and Strategy manual
- Adopt proper records management principle as defined by Cim Finance in terms of upkeep and filing of documentation.
- Ensure that submission timeline are respected with no delay to internal as well as external stakeholders
- Provide full assistance and support to any customer queries
- Ensure that service delivery to customer leads to 'wow' customer experience
Customer Service Advisor
Atalian Interactive Ltd
09.2020 - 05.2021
- Acting as a first point of contact, taking inbound calls from our customers, logging customer related issues and seeking to bring a resolution.
- Liaise with our operations team to coordinate prompt and effective resolution of operational issues.
- Updating trackers and reporting on job status and progress.
- Contacting our customers and the operations team for follow ups of work.
- Dealing with complaints while managing client’s expectation and escalating to the appropriate point of contact
- Ability to follow a process.
Education
BSc Hons Business Management - Business Management
Open University of Mauritius
06.2024
Skills
- Ability to work independently
- Report Writing
- Analytical
- Innovation and Creativity
Accomplishments
Awarded as "Best Employee 2023"
Ranked 9th in Mauritius for Hindi Literature.
Best Student for CPE in 2010.
Timeline
Senior HR Support Officer
Atalian Interactive Ltd
05.2022 - Current
Internship Student
Cim Finance
10.2021 - 01.2022
Customer Service Advisor
Atalian Interactive Ltd
09.2020 - 05.2021
BSc Hons Business Management - Business Management
Open University of Mauritius
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