Goolam Nabee Jaunbocus
Blue-Bay, Mahebourg
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
40
40
years of professional experience
Work History
Assistant Manager, Reinsurance & Recovery Dept
National Insurance Co. Ltd
01.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Senior Trainer
National Insurance Co. Ltd
07.2017 - 12.2020
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Assessed staff performance and training effectiveness, capitalizing on opportunities to develop new training programs and improve existing courses.
- Oversaw day-to-day functions of training department.
- Evaluated training needs to improve training quality.
- Coordinated training for new hires to impart information about company policies, requirements and performance strategies.
- Developed and improved training courses to increase staff performance and overall training effectiveness.
Senior Training Executive
National Insurance Co. Ltd
07.2015 - 07.2017
Trainer (Staff)
BAI Co (Mtius) Ltd
04.2004 - 06.2015
Insurance Salesperson
BAI Co (Mtius) Ltd
10.1983 - 03.2004
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Education
Train The Trainer - Insurance
Centosis
10.2012
Professional Selling - Insurance
Company Sponsored Training
11.2011
Microsoft Office Powerpoint -
Centosis
08.2008
Regulatory Climate in The Insurance Industry -
Insurance Institute of Mauritius
11.2004
FLMI 330 - Insurance
LOMA
05.2000
FLMI 320 - Insurance
LOMA
05.1997
FLMI 310 - Insurance
LOMA
11.1996
FLMI 290 - Insurance
LOMA
05.1996
FLMI 280 - Insurance
LOMA
11.1995
HSC -
Eden College
Rose-Hill, Mauritius1979
Skills
- Product and Service Knowledge
- Recruiting and Interviewing
- Task Delegation
- Employee Scheduling
- Sales Strategies
- Sales Reporting
Languages
English
Advanced
C1
French
Advanced
C1
Timeline
Assistant Manager, Reinsurance & Recovery Dept
National Insurance Co. Ltd
01.2021 - Current
Senior Trainer
National Insurance Co. Ltd
07.2017 - 12.2020
Senior Training Executive
National Insurance Co. Ltd
07.2015 - 07.2017
Trainer (Staff)
BAI Co (Mtius) Ltd
04.2004 - 06.2015
Insurance Salesperson
BAI Co (Mtius) Ltd
10.1983 - 03.2004
Train The Trainer - Insurance
Centosis
Professional Selling - Insurance
Company Sponsored Training
Microsoft Office Powerpoint -
Centosis
Regulatory Climate in The Insurance Industry -
Insurance Institute of Mauritius
FLMI 330 - Insurance
LOMA
FLMI 320 - Insurance
LOMA
FLMI 310 - Insurance
LOMA
FLMI 290 - Insurance
LOMA
FLMI 280 - Insurance
LOMA
HSC -
Eden College
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