Goness Jiten
Grand Bel Air,GP
Summary
Dynamic hospitality professional with extensive experience at MSC Cruise, excelling in guest seating management and reservation coordination. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at optimizing workflows and accommodating special requests, ensuring a seamless dining experience for all guests.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Host Specialty Restaurant
MSC Cruise
2025.04 - 2025.10
- Greeted and welcomed guests upon arrival at cruise terminal.
- Managed guest seating arrangements in dining areas efficiently.
- Provided information about onboard activities and services to guests.
- Manages reservations and waitlists, seats diners, and ensures a positive first impression, coordinating with servers to manage table turnover and maintain a clean front area.
- Responsibilities as Guests welcome & seating, reservations and table management, information and assistance, support staff and front of the house maintenance.
- Coordinated with staff to ensure smooth service during meal times.
- Assisted guests with special requests and dietary needs promptly.
- Maintained cleanliness and organization of host area at all times.
- Collaborated with team to enhance overall guest experience on board.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Assisted servers in seating guests by escorting them to their tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Processed payments from customers using a POS system.
- Resolved conflicts between customers when necessary.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Waiter Host
MSC Cruise
2024.06 - 2025.01
- Provided excellent customer service in fast-paced dining environment.
- Took accurate food and drink orders from guests.
- Delivered food and beverages promptly to tables.
- Assisted in menu knowledge and recommendations for guests.
- Checked with customers to ensure that they were enjoying their meals.
- Provided excellent customer service to ensure repeat customers.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Assisted with setting up the dining area before shift began.
- Delivered accurate checks at the end of each meal period.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Greeted guests warmly and ensured a positive first impression.
- Managed reservations and organized seating arrangements efficiently.
- Coordinated with servers to streamline guest service flow.
- Assisted guests with inquiries about menu items and specials.
- Monitored dining area to maintain cleanliness and comfort.
- Handled guest complaints tactfully to enhance their experience.
- Collaborated with team members during busy shifts for effective service.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
- Took reservations over phone and in person.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Processed payments from customers using a POS system.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Built positive relationships with other front-of-house and kitchen staff.
Assistant Waiter
MSC Cruise
2023.05 - 2024.01
- Assisted servers in delivering food and beverages to guests efficiently.
- Maintained cleanliness of dining areas and ensured proper table settings.
- Supported the kitchen staff by restocking supplies and preparing ingredients.
- Engaged with guests to address inquiries and provide excellent service.
- Collaborated with team members to ensure smooth operations during busy shifts.
- Followed safety and hygiene protocols in food handling and service areas.
- Helped train new waitstaff on service standards and restaurant procedures.
- Contributed to a positive dining experience by anticipating guest needs promptly.
- Assisted waiters in taking orders and delivering food to tables.
- Ensured all guests had a pleasant dining experience by providing excellent customer service.
- Cleaned work area after each shift including wiping down counters, sweeping floors and washing dishes.
- Provided refills of beverages and cleared away used dishes.
- Served alcoholic beverages according to state laws and regulations.
- Replenished condiments, napkins, utensils, table settings and other necessary items for guests' convenience.
- Checked on customers periodically throughout the meal to ensure satisfaction with food and drinks.
- Communicated effectively with kitchen staff about customer orders and special requests.
Commis 1 Specialty
MSC Cruise
2022.05 - 2023.01
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted chefs in food preparation and cooking tasks.
- Operated kitchen equipment, including dishwashers and mixers.
- Sorted and stored ingredients according to safety guidelines.
- Managed inventory by restocking supplies as needed.
- Collaborated with team members to ensure smooth kitchen operations.
- Followed health and safety protocols to maintain hygiene standards.
- Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Maintained a neat work station throughout shift hours.
- Followed recipes and customer requests to prepare meals.
- Maintained inventory of kitchen supplies and equipment needs.
- Received deliveries of food items and stored them properly.
- Served food during catered events or banquets as requested by supervisors or chefs.
Assistant cook
MSC cruise
2019.09 - 2020.05
- Prepared high-quality meals in accordance with menu specifications.
- Assisted senior cooks in food preparation and cooking processes.
- Maintained cleanliness and organization of kitchen workstations and utensils.
- Followed safety and sanitation guidelines to uphold food safety standards.
- Collaborated with team members to ensure timely meal service for guests.
- Assisted in plating dishes for presentation before serving to guests.
Education
NTC 3 - Hospitality
Sir Gaëtan Duval School of Hoteliers
2016.01 - 2017.03
Loreto College
Bambous Vireux , GPSkills
- Guest seating management
- Reservation coordination
- Menu knowledge
- POS system operation
- Customer relationship management
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Special accommodations assistance
- Feedback collection
- Staff support
- Reservation management
- Front of house organization
- Menu management
- Verbal and written communication
- Task prioritization
- Workflow optimization
- Menu rotation
- Adaptable to change
- Team player mentality
- Food allergy awareness
- Seating arrangements
- Hospitality and accommodation
- Telephone reception
- Food production
- Complaint handling
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Timeline
Host Specialty Restaurant
MSC Cruise
2025.04 - 2025.10
Waiter Host
MSC Cruise
2024.06 - 2025.01
Assistant Waiter
MSC Cruise
2023.05 - 2024.01
Commis 1 Specialty
MSC Cruise
2022.05 - 2023.01
Assistant cook
MSC cruise
2019.09 - 2020.05
NTC 3 - Hospitality
Sir Gaëtan Duval School of Hoteliers
2016.01 - 2017.03
Loreto College