Gitanjali Gungadin
Camp Fouquereaux,Phoenix
Summary
Experienced Executive with over 10 years of experience in the Tourism Industry. Proven track record for problem-solving, customer satisfaction improvement, as well as driving overall operational efficiency with a focus on cost reduction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales & Product Executive
Emotions Destination Management Company
Quatre Bornes, Quatre Bornes
2023.05 - Current
- Managing Hotel Representatives.
- Monitoring direct sales and service levels.
- Portfolio Management: Products and activities offered to guests.
- Preparation of costing and fact sheets.
- Maintaining communication and work relations with our partners on a regular basis.
Reiki and Pranic Healing
Centre for Natural Healing & Meditation
2021.03 - 2023.05
- Counseling for patients in need of healing, and walking them through their journey.
- Courses completed: Reiki (Level 3), Pranic Healing (Basic & Advanced), Pranic Psychotherapy, Pranic Crystals Healing, Psychic Self Defense
- Arhatic Yoga practitioner
- Yoga
Destination Services Executive
Connections Tourism Management Ltd
2011.03 - 2021.01
- Monitoring & Coordinating the Destination Services unit comprising of Hotel Reps, Guides, Airport Team & Office Team
- Portfolio management including products & activities offered to our guests
- Preparation of costing, price lists & factsheets
- Ensuring legal compliance of service providers
- Monitoring Local Sales & Level of Service in terms of assistance, sales, performances & sales reports
- Working with heads of each sub-unit to ensure the highest standard of assistance, products & services to guests and being cost effective and profitable at the same time
- Maintaining excellent communication and work relations with our partners (mainly service providers)
Tours and Sales Supervisor
Connections Tourism Management Ltd
2011.10 - 2012.05
- Portfolio management
- Costing and Pricing
- Ensuring legal compliance of service providers
- Coaching of Hotel Reps to ensure a high level of service to our guests, as well as achieve their sales targets
- Sales Reports Analysis
Tour Booking Agent
Connections Tourism Management Ltd
2011.03 - 2011.10
- Management of the bookings' system (Topax)
- Liaising with service providers on a daily basis for reservations, special requirements
- Assisting accounts department with queries/payments of service providers
Shop and Deli Supervisor
Centra Stoneybatter
Dublin
2007.01 - 2010.10
- Company Overview: Dublin, Ireland
- Manage the checkout points
- Customer Service Management
- Ensure efficient and effective procurement
- Ensure that the HACCP standards are met at all times
- Provide training to new recruits
- Dublin, Ireland
Administrative Assistant
Domaine Les Pailles Ltd
2005.06 - 2006.08
- Management of the different sections of the Estate Department including purchasing & procurement
- Organize and coordinate events such as Open Days
Education
Bsc (Hons) - Tourism and Hospitality Management
University of Technology Mauritius (UTM)
12.2004
Higher School Certificate -
Loreto College
Rose-Hill, Mauritius11.2000
Skills
- Team Management
- Performance Management
- Reporting
- Pricing/Costing
- Stakeholder Management
- Enhancing Customer Experience
- Operations Management (Tourism Industry)
- Sales
- Conflict Dissolution
- Problem-Solving
- Process Excellence
- MS Office
- Networking
Certification
Certificate in E-Business FETAC Level 5: E-Business, Eden College - Dublin, Ireland, 02/2010 - 05/2010
Volunteer Experience
- Reiki & Pranic Healer/Coordinator, Centre for Natural Healing & Meditation (03/2021 - Present)
- Participating in Open Days/Healing Camps, Coordinating free healing sessions for Covid-19 patients
- Volunteer, Isha Foundation Mauritius, (09/2019 - Present)
Hobbies and Interests
- Reading
- Movies
- Hiking
- Yoga
- Meditations
- Spiritual Retreats
- Zumba
Languages
- English, Full Professional Proficiency
- French, Professional Working Proficiency
- Hindi, Full Professional Proficiency
Supported Causes
- Rescue of Animals in Distress (RAID)
- Save the Soil
- Dance for Kindness
References
References available upon request.
Timeline
Sales & Product Executive
Emotions Destination Management Company
2023.05 - Current
Reiki and Pranic Healing
Centre for Natural Healing & Meditation
2021.03 - 2023.05
Tours and Sales Supervisor
Connections Tourism Management Ltd
2011.10 - 2012.05
Destination Services Executive
Connections Tourism Management Ltd
2011.03 - 2021.01
Tour Booking Agent
Connections Tourism Management Ltd
2011.03 - 2011.10
Shop and Deli Supervisor
Centra Stoneybatter
2007.01 - 2010.10
Administrative Assistant
Domaine Les Pailles Ltd
2005.06 - 2006.08
Bsc (Hons) - Tourism and Hospitality Management
University of Technology Mauritius (UTM)
Higher School Certificate -
Loreto College