Gina Raganakeddi
Robinson
Summary
Organized and dependable candidate excelling at managing multiple priorities while maintaining a positive attitude. Able to contribute effectively towards the achievement of organizational goals, whether working independently or as part of a team. Enthusiastic and driven to always strive for a diplomatic and professional approach when interacting with colleagues, business partners, and clients.
Overview
12
12
years of professional experience
Work History
Customer Experience Team Leader
SGS (Mauritius) Ltd
01.2023 - Current
- For the Indian Ocean and African Hub: Perform strategic audit planning alongside manager and coordinate with auditors for execution and finalization of audits, and implement auditing projects
- Supervise audit allocation by regularly reviewing staff skills, availability, and workload distribution and communicate planning to auditors.
- Managed multiple simultaneous audit projects, ensuring timely completion while maintaining high-quality standards throughout each engagement through diligent preparation and communication with local and foreign auditors.
- Prepare working papers, reports and supporting documentation for audit findings.
- Issue final certificates to clients for successful renewal audits.
- Identify control gaps in processes. Evaluate operating effectiveness. And share insights gained to management team aiming to optimize overall operational efficiency levels.
- Collaborate and coordinate with cross-functional teams for daily follow ups and to provide support throughout the entire planning process.
- Develop strong relationships with clients to facilitate smooth auditing processes and maintain client satisfaction.
- Implement effective communication strategies, providing timely updates on itineraries and changes to clients and auditors.
- Coordinate both international and domestic travels, manage visa applications, book accommodations and transfers reservations, and manage complex multi-city itineraries
- Put together comprehensive pre-travel documentation packages, equipping auditors with essential information before departure and communicate logistics to client for the liaison
- Prepare purchase order requests, approve requisition orders Oracle Iproc (BOSS) and collaborate with account department to tally invoices with purchase orders before payment is done.
- Compiled general ledger entries for the Business Assurance department for audits and travels done.
Sales and Logistics Assistant
INICIA Ltee
09.2022 - 02.2023
- Coordinated with freight forwarder to provide shipping details and updates.
- Coordinated with salesmen to track orders and notified customers of status or potential delays.
- Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
- Filed paperwork.
- Assisted to coordinate driver dispatch to accomplish daily delivery requirements.
- Tracked salesmen's attendance, time off, and other related activities.
- Followed up with the documentation after a road accident of an employee.
Commercial Assistant
INICIA Ltee
03.2018 - 02.2023
- Took daily orders and streamlined orders processing by coordinating with various department
- Pushed sales to meet monthly and annual objectives and targets
- Kept track of stock and sales with the production teams
- Communicated monthly promotional offers to B2B customers
- Supported sales representatives by preparing accurate quotes and presentations tailored to clients' needs
- Tracked competitors' activities closely and provided valuable insights for strategic decision-making
- Coordinated with the logistics department for inland deliveries and outland shipments
- Liaised with logistics manager, drivers, and merchandisers to ensure delivery timelines are met
- Handled light accounting duties: Reviewed invoices, payment requests, and follow up payments with debtors
- Collaborated with the marketing team to develop promotional materials for trade shows and events
- Commercial hostess: showcasing the company's products to prospective clients during events generating increased brand awareness
- Increased customer satisfaction by providing timely and accurate product information, addressing inquiries, and resolving issues
- Engaged with customers to build business relationships
- Handled customer's complaints as per requirements to maintain ISO 22000 & HACCP standards
- Was accountable to present filed complaints and follow ups during certification audits
Executive Assistant to the Director
Mauritius Golf Tours
06.2016 - 10.2017
- Assisted the Director and provided administrative support in three companies: Mauritius Golf Tours, Vacance Tour Sous le Soleil Ltee, and ALG Limitee
- Managed website's back office
- Wrote, edited, and published weekly articles to reinforce website's SEO
- Interviewed (for the magazine and website's articles): The former Minster of Youth Empowerment, Sports, and Recreation - Mr. Anil Gayan. The former AfrAsia Bank's CEO - Mr. Sanjiv Bhasin. And Golf course's Directors
- Created and managed posts on social media platforms: Facebook, Instagram, Twitter, LinkedIn
- Responded to emails and other correspondence, facilitating communication for enhanced business productivity
- Manage sales and bookings: Hotel/Accommodations, green fees, transportation, and tee times for clients
- Participated in the conception of the first national golf magazine (Mauritius, The Emerging Golf Destination) and MGTA/MTPA Golf Brochure
- Brainstormed and designed monthly golf packages for both local and international markets
- Liaise with local and international suppliers and provided necessary follow ups
- Handled confidential and sensitive information with discretion and tact
- Managed calendars, scheduling meetings and appointments to optimize time
- Supported Director in decision-making processes
MONITOR/REPLACING TEACHER
Morning Star School
01.2013 - 11.2015
- Administrative and academic assistant to supervisor
- Contributed to monitoring rules and regulations and maintaining procedures
- Performed regular academic spot checks
- Scored test/exam papers for the secondary section
- Participated in setting up the school's library
- Kept inventory of score keys, test keys , and spare PACES
- Teamed with the school's principal to set up a new reading approach/method for the secondary section
- Assisted new students with their diagnostic tests
Seasonal Worker
VERSOPUB LTEE
10.2012 - 12.2012
- Packing and unpacking orders
- Quality control and verification
- Attended clients' calls
- Assisted merchandiser during deliveries
Education
PROFESSIONAL MARKETING QUALIFICATION, CIM -
IMM - Institute of Marketing And Management
2021
SECONDARY EDUCATION -
Morning Star School
2012
Skills
- Adept at communicating across diverse audiences - nationally and internationally
- Creative and innovative thinker
- Administrative and sales support experience
- Excellent phone etiquette
- Time management skills
- Customer Relationship Management
- Proficient with MS Office (Word, PowerPoint, Excel)
- At ease with presentation, data analysis and research
- Work Planning and Prioritization
Awards
- ACIM Membership by the Chartered Institute of Marketing - 2021
- December 2012 National InnovEd Exhibition - First prize Lower Secondary Category
- Progress award (Advanced level)
- December 2012 Best athlete award 2005
- Project A.W.A.R.E by Dive Mauritius - Beach Clean up November 2005
Personal Interests
- Reading
- Outdoor activities and sports
- Baking
- Art and culture
- Travelling
- Languages
Timeline
Customer Experience Team Leader
SGS (Mauritius) Ltd
01.2023 - Current
Sales and Logistics Assistant
INICIA Ltee
09.2022 - 02.2023
Commercial Assistant
INICIA Ltee
03.2018 - 02.2023
Executive Assistant to the Director
Mauritius Golf Tours
06.2016 - 10.2017
MONITOR/REPLACING TEACHER
Morning Star School
01.2013 - 11.2015
Seasonal Worker
VERSOPUB LTEE
10.2012 - 12.2012
PROFESSIONAL MARKETING QUALIFICATION, CIM -
IMM - Institute of Marketing And Management
SECONDARY EDUCATION -
Morning Star School
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